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Troubleshooting
Global IT Support:
- Resolve hardware, software, access issues across all time zones.
- Troubleshoot and resolve technical issues for remote employees.
- Provide timely and effective support to maintain productivity.
Core Systems Administration:
- Own and manage Google Workspace and Microsoft 365.
- Maintain Atlassian suite (Jira, Confluence).
- Ensure reliability, security, and scalability of internal systems.
Identity & Access Management:
- Manage IT onboarding and offboarding processes.
- Handle provisioning, SSO, and access control.
- Implement and enforce security policies.
Mattermost
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.