Develop and maintain product expertise and a deep understanding of our clients and their workflows
Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline workflows
Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions. Their mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Turnitin is a recognized innovator in global education that partners with educators and institutions to develop learning integrity solutions. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Closely manage multiple and concurrent implementation projects.
Configure and deploy the MaintainX environment to meet client needs.
Lead customer interactions and advise clients on how to optimize value.
MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. They are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities that powers operational excellence for 13,000 businesses.
Interview subject-matter experts (SMEs) about product-related changes.
Create technical documentation and tutorial video scripts for customers.
Partner with AI tools to improve efficiency and speed in your day-to-day tasks.
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. Their HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures.
Defines, reviews, and executes test cases and defect creation.
Tracks defects through to resolution.
Partners with clients to create business value through IT solutions.
Eimagine helps clients navigate technology and business change, while staying committed to delivering value & outcomes that enables their success. Recognized as a Best Places to Work since 2015, they are a team of humbly confident people who are proud of their craft and continuous learners.
Be a Procurify product expert and the main point of contact for onboarding clients.
Build strong client relationships and project manage the implementation process.
Understand client business requirements and support technical configuration and workflows.
Procurify is an AI-enhanced procurement and AP automation platform for the mid-market, making it easy for organizations to take control of spend and save money. As a remote-first company, they are trusted by hundreds of companies around the world.
Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions.
Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
Prioritize and manage many tasks simultaneously in a fast-paced environment.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years, striving to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.
Implement and configure LIS/LIMS platforms, ensuring accurate system setup and workflow integration.
Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
Develop and optimize SQL queries for system data extraction, performance tuning, and validation.
CareDx, Inc. is a precision medicine solutions company focused on healthcare solutions for transplant patients and caregivers. They offer products, testing services, and digital solutions and are the leading provider of genomics-based information for transplant patients.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Project manage commercial services and implementation.
Lead activities supporting development and launch of solutions applications and platforms.
Provide consulting and technical expertise to structure an effective implementation.
BLEND360 is a forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for Fortune 500 clients. They are at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence.
Lead the implementation process for PetDesk customers and configure the software to their needs.
Conduct training sessions to educate customers on using the software effectively.
Develop strong relationships with customers by providing exceptional support and guidance.
PetDesk provides client communication software for veterinary clinics to communicate with pet parents. They combine client engagement tools with a pet parent app to assist veterinary clinics in simplifying operations and strengthening client relationships.
Manage and execute end-to-end implementations for mid-market and smaller enterprise customers.
Develop and implement strategies that enhance customer experience and expedite time to value.
Foster strong relationships with customers through effective communication and support.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Respond to partner inquiries through email and our support portal.
Diagnose and resolve technical issues related to our range of software products.
Guide partners/users through system functionality via email, screen recordings, and video calls.
PeopleGrove is a trusted SaaS partner for colleges and universities across the United States, offering an integrated suite of platforms. They are committed to enhancing educational outcomes through innovative technology and exceptional service, serving hundreds of institutions nationwide.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Configures, tests, and deploys enterprise application and business processes for clients.
Coordinates with client to identify project resources and manage schedule to maximize productivity.
Prepares presentations, gains consensus from client and implementation team, and implements solutions.
AcuStaf is an industry leader in Labor Management Software. Founded in 1979, AcuStaf provides Time & Attendance, Scheduling, and Staffing Solutions to 24/7 industries. AcuStaf is looking for motivated team members to work collaboratively to support our customers.
Responsible for quality deliverables of products and client projects.
Executes manual test cases based on documentation to software output where detailed accuracy is critical.
Detects and reports defects and inconsistencies through manual review while adhering to deadlines.
Precision Medicine Group is a company that works with application development teams, product owners, data analysts, client engagement teams, and other business stakeholders. They are an equal opportunity employer where employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.