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Responsibilities:
- Delivering white glove IT support by promptly responding to all Service Requests and Incidents across multiple channels.
- Troubleshoot and resolve issues related to computer hardware, operating systems, company-approved applications.
- Assist in the development and maintenance of Support Center documentation as needed.
Qualifications:
- Associate's or Bachelor's degree with a minimum of two (2) years of related experience, or Five (5) years of related experience.
- Excellent knowledge of Windows 10/11 and legacy Windows OS.
- Advanced knowledge of Microsoft products including Office, Outlook, SharePoint, Teams, etc.
Skills:
- Strong verbal and written communication skills while interacting effectively at all levels within the organization.
- Detailed, hands-on knowledge of computer hardware, applications and network technologies; ability to learn new technologies quickly.
- Strong customer service skills and superior telephone and email etiquette skills.
Veolia North America
Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology and hazardous waste/pollution treatment leader. They offer water, waste, and energy management services to commercial, industrial, healthcare, higher education and municipality customers. Veolia has more than 10,000 employees working at more than 350 locations across North America, and fosters a collaborative and innovative culture.