Responsible for providing technical support across SonicWall product lines via Phone, Web, and Email. Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions. Provide technical solutions and workarounds for end users with their issues on respective product lines. Candidate should work closely with the Engineering and other cross-functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and professionally resolve the customer issues.