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Essential Responsibilities:
- Provide exceptional customer support.
- Remotely troubleshoot and resolve client requests.
- Maintain current notes and time entries in the ticketing system.
Required Experience & Skills:
- 2+ years working for a Managed Service Provider (MSP).
- 5+ years’ experience working on an IT Helpdesk.
- Experience using a helpdesk ticketing system.
Preferred Experience & Skills:
- Bachelor’s degree in Computer Science or related field.
- Experience with Security Technologies.
- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ certifications
CyberSheath Services International LLC
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They are fast-growing and seek candidates who want to be part of their upward trajectory.