Act as the initial point of contact for users reporting technical issues or requesting assistance.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, and networking devices.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
Provide remote IT support for customers in a variety of industries.
Respond to and resolve support tickets promptly via email, chat, and SMS.
Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.
Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
Resolve issues using Knowledgebase articles.
Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Provide remote telephone and email-based IT operational support.
Troubleshoot and resolve IT incidents and service requests.
Fulfill requests and resolve incidents to meet established SLAs.
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success.
Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Provide excellent customer service to customers, partners, and internal stakeholders.
Take customer calls and manage the creation and submission of support tickets to resolve issues.
Perform routine server installations and refreshes following documentation to ensure maximum availability.
Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.
Delivering IT support by responding to Service Requests and Incidents, aiming for 80% first-contact closure.
Troubleshooting computer hardware/software issues and implementing updates.
Developing and maintaining Support Center documentation using Confluence and ServiceNow.
Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology and hazardous waste/pollution treatment leader. They offer water, waste, and energy management services to commercial, industrial, healthcare, higher education and municipality customers. Veolia has more than 10,000 employees working at more than 350 locations across North America, and fosters a collaborative and innovative culture.
Provide senior leadership and operational management for helpdesk and customer support operations.
Lead helpdesk operations by establishing and managing a 24/7/365 support model.
Manage workforce development and subcontractors by recruiting and training helpdesk staff.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes
Provide system access using role-based access permissions
Deel provides an all-in-one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management. With a team of 7,000 spanning 100+ countries, they foster a connected culture that drives continuous learning and innovation.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Healios aims to bring exceptional healthcare to anyone, anytime, anywhere, digitizing clinical pathways for children, adults, and families to receive seamless clinical services from home. They strive to be the leading provider of neurodevelopmental and associated mental health services, embracing diversity and offering unparalleled flexibility for its employees.
Triage, investigate, and resolve assigned support requests in a timely and effective manner.
Guide clients remotely through issues, questions, and application functionality.
Provide professional, client-centered support in all communications and coordinate escalation of unresolved issues.
InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies, with a corporate mission to stop disease through technology. With over 80 team members across the United States, they support state, tribal, local, and territorial (STLT) public health agencies, and are virtual-first with a culture centered around teamwork and client outcomes.
Support the delivery of Microsoft security, compliance, identity, and endpoint management solutions under guidance from senior consultants.
Assist with customer engagements, including discovery sessions, documentation, demonstrations, and implementation.
Contribute to security reviews, basic assessments, and gap analyses.
Threatscape's Microsoft Security Practice is growing. They value people who have high agency, contagious enthusiasm, communicate clearly, enjoy collaborating, are curious, proactive learners, and show professionalism, empathy, and attention to detail.