Client Support Specialist (Virtual/Remote)
Remote regions
USBenefits
Unlimited PTO
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What you'll be doing:
- Triage, investigate, and resolve assigned support requests in a timely manner.
- Guide clients through issues, questions, and application functionality.
- Provide timely status updates and clear communication throughout the issue lifecycle.
What we are looking for:
- 2+ years of experience in customer service and problem analysis.
- Hands-on experience troubleshooting software issues in a SaaS environment.
- Strong analytical, troubleshooting, and problem-solving skills.
What will make you stand out:
- Experience working in a SaaS, technology, or client support environment.
- Familiarity with Jira, Smartsheet, Confluence, and/or similar support tools.
- Exposure to syndromic surveillance workflows and/or experience supporting ESSENCE users.
InductiveHealth
InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies, with a corporate mission to stop disease through technology. With over 80 team members across the United States, they support state, tribal, local, and territorial (STLT) public health agencies, and are virtual-first with a culture centered around teamwork and client outcomes.