You'll own the administration of our Identity Provider (JumpCloud), oversee Single Sign-On (SSO) and access governance, and manage the full employee IT lifecycle.
You'll handle backend management of essential internal tools such as the Atlassian Suite (Jira, Confluence), Slack, and Notion.
You'll implement and maintain device policies across Windows and macOS endpoints using JumpCloud, handle software deployment, and support security initiatives.
Finom is a European tech startup headquartered in Amsterdam that aims to revolutionize financial services for entrepreneurs. They have 346M total funding and foster innovation in an inspiring environment where bold ideas thrive.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Provide training and support to IT staff and end-users.
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Act as a senior escalation point for complex issues and provide expert technical guidance.
Partner with Engineering, Product, and Customer Success on initiatives that improve delivery quality.
Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
Fixify aims to improve service delivery through automation and AI. They are looking for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments.
Reduce operational toil by experimenting with AI and automation in security workflows, building simple tools that make your team's work easier, and sharing what you learn.
Build trust across engineering and cloud teams by responding to security requests with genuine care, clear communication, and reliable follow-through.
Own alert triage and incident response with thoroughness and accuracy, ensuring security findings are investigated quickly, escalated at the right time to the right people, and documented clearly for the whole team to learn from.
Jane is a founder-led, high-growth SaaS company that builds products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. They are a team of more than 700 people working remotely across Canada, the US, and the UK.
Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.
Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.
Provide timely IT support to remote agents and internal staff.
Manage core business platforms, including Google Workspace, AWS, Slack, and Monday.com.
Ensure all systems and devices comply with company security policies.
Aventus is a boutique customer experience BPO in Charleston, South Carolina. They have over 10 years of experience providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry, fostering a collaborative and forward-thinking IT team.
Deploy standard infrastructure components and assist in cloud computing architectures and identity migrations.
Execute infrastructure tasks using scripting and assist in managing VDI and computing infrastructure in Azure.
Resolve alerts/tickets in a timely fashion and participate in the On-Call rotation; support root-cause analysis activities.
Aledade exists to empower the most transformational part of our health care landscape - independent primary care. They were founded in 2014 and have become the largest network of independent primary care in the country, helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Aledade has a collaborative, inclusive and remote-first culture.
Produce professional root cause analysis documentation for customers
Ensure the prioritization, planning, and execution of problem resolutions
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to customers. They have over 8,100 customers, including 85% of the Fortune 500®, and their intelligent cloud-based platform connects people, systems, and processes.
Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.
Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.
Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Assist with the onboarding and offboarding of clients, systems, and users.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.
Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.
Act as an operational auditor to identify manual "toil" and guide the team toward API- driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.
Outreach is the only complete agentic AI platform for revenue teams. They infuse agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. The company's success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.
Own IT support operations for hardware, software, and access requests.
Build scalable Automations and AI Workflows to streamline provisioning and requests.
Administer core SaaS tools and access management across the software stack.
Monarch is a personal finance platform designed to help make finances simple again. They are a fully remote team of do-ers led by experienced entrepreneurs, hyper-focused on building a product people love and continuously evolving based on user feedback.
Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
Manage user lifecycle across systems in collaboration with HR and Security teams
Serve as the primary escalation point for IT requests and incidents
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're growing quickly, backed by top-tier investors and we are proud to serve some of the world's most iconic brands.
Own detection, response, and cloud security at PostHog.
Take the reins of our security operations, build out our detection pipelines, and ensure that when something goes bump in the night, we have the observability to know exactly what happened.
Shape the security team, culture and tooling for a high-growth, open-source company.
PostHog is shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. They are the operating system for folks who build software. They've raised more than $100m from some of the world's top investors and are set up for a long, ambitious journey.
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
Respond to incidents and service requests in a timely manner.
Create and maintain documentation for problems and the knowledge base.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, Teams.
CyberSheath provides Cybersecurity services to the Defense Industrial Base (DIB). They integrate compliance and threat mitigation efforts and eliminate redundant security practices. The company is fast-growing and seeks candidates who want to be part of their upward trajectory.
Collaborate with specialist teams to develop and execute the company's technology, security, and AI strategy.
Oversee all IT operations including Helpdesk/Service Desk, Systems Operations, Infrastructure/Network Operations, and End-user Computing/Device Management.
Lead incident, problem, and change management processes, ensuring timely resolution of issues and minimal business disruption.
GuidePoint Security provides cybersecurity expertise, solutions, and services to help organizations make decisions and minimize risk. They have over 1,200 employees and have established strategic partnerships with security vendors, serving as a trusted advisor to more than 6,200 customers.
Manage vendor security intakes and assessments, evaluating new vendors against our security requirements and maintaining the vendor inventory.
Administer IAM (identity and access management) across company systems, including user provisioning, access reviews, and role management.
Complete client security questionnaire responses, maintaining security documentation, policies, and procedures while supporting preparation and remediation tracking.
Qualified Health is redefining what’s possible with Generative AI in healthcare. They provide the infrastructure for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring, working alongside leading health systems to drive real change. This is a fast-growing company.
Maintain close partnerships with Engineering and Product teams.
Rula is dedicated to treating the whole person, not just the symptoms, to make mental healthcare work for everyone. They aim to create a world where mental health is no longer stigmatized, and their culture supports employees in feeling safe, seen, heard, and valued.