Own and drive technical projects from problem identification through to delivery.
Act as an escalation point for the wider TechOps team, providing technical guidance.
Design, build and maintain automation that reduces manual toil and scales our operations.
Prolific is a platform that connects researchers and companies with a global pool of participants, enabling ethically sourced human behavioral data and feedback. They are at the forefront of AI innovation, with a mission-driven culture.
Provide training and support to IT staff and end-users.
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Resolve escalated technical issues from Level 1 support within defined SLAs.
Serve as a point of contact for advanced troubleshooting of hardware, software, and network-related issues.
Monitor and maintain IT systems, including servers, networks, and applications.
Honu Services, located in Kailua, Hawaii, empowers clients and optimizes their potential through cost-effective and exceptional operational support. They provide small businesses within the government contracting industry with specialized operational support services, holding certifications in ISO 9001, 20000-1, and 27001 standards.
Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Own IT support operations for hardware, software, and access requests.
Build scalable Automations and AI Workflows to streamline provisioning and requests.
Administer core SaaS tools and access management across the software stack.
Monarch is a personal finance platform designed to help make finances simple again. They are a fully remote team of do-ers led by experienced entrepreneurs, hyper-focused on building a product people love and continuously evolving based on user feedback.
Own our identity stack—Okta and Google Workspace—and design a secure, seamless access experience across the company.
Architect automated joiner, mover, and leaver workflows that provision and deprovision access in minutes—not days.
Build and manage AI-powered workflows using tools like ChatGPT, Claude, Gemini, n8n, or Zapier to eliminate repetitive IT tasks.
OfficeSpace is an AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. They are a performance-based, PE-backed company with world-class teams operating in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Shape, scale, and modernize the firm’s global helpdesk and end‑user support model.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention.
Respond to technical support requests and resolve issues on first contact
Troubleshoot common issues related to Google Workspace, Slack, and SaaS tools
Support Mac, Windows, Chromebook, and mobile devices across the device lifecycle
Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.
Produce professional root cause analysis documentation for customers
Ensure the prioritization, planning, and execution of problem resolutions
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to customers. They have over 8,100 customers, including 85% of the Fortune 500®, and their intelligent cloud-based platform connects people, systems, and processes.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Manage a team of T1 technicians and cultivate a culture of curiosity.
Oversee all facets of cloud and desktop support, ensuring effective ticket queue management.
Act as Incident Commander during major service disruptions, ensuring swift resolution.
Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. They deliver cutting-edge, integrated solutions that deliver business value with experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform.
Collaborate with specialist teams to develop and execute the company's technology, security, and AI strategy.
Oversee all IT operations including Helpdesk/Service Desk, Systems Operations, Infrastructure/Network Operations, and End-user Computing/Device Management.
Lead incident, problem, and change management processes, ensuring timely resolution of issues and minimal business disruption.
GuidePoint Security provides cybersecurity expertise, solutions, and services to help organizations make decisions and minimize risk. They have over 1,200 employees and have established strategic partnerships with security vendors, serving as a trusted advisor to more than 6,200 customers.
Oversee and lead the team responsible for resolving application and related issues for internal and external user communities across multiple business divisions.
Act as the primary escalation point for application support issues, ensuring incidents are triaged, owned, and driven to resolution.
Collaborate with IT and Operational colleagues as well as external vendors to facilitate support, deployment, system maintenance, and incident resolution.
Covius is committed to bringing passion and customer focus to the business. They are a mid-sized company that believes it's possible to love coming to work.
Own end-to-end IT operations including device provisioning and troubleshooting.
Administer identity & access systems such as Google Workspace and Microsoft 365.
Support IT security & compliance, including endpoint security monitoring and audit preparation.
OpenFX operates in a high-speed, high-trust environment where engineering, operations, risk, and finance teams rely on seamless technology every day. As they scale transaction volume and team size, operational complexity increases, resulting in the need for strong IT operations.
Provide technical support and manage the device lifecycle for Mac and Windows environments.
Build, maintain, and optimize automation workflows using Zapier, Workato, and Google Apps Script.
Administer Google Workspace and identity platforms, including user provisioning and security settings.
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. They connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. The company has facilitated more than five million rides across over 17 states around the country and continues to expand at a rapid pace.
Provide IT helpdesk support to ensure Pie team members have the tools and technologies they need.
Responsible for hardware/software/VOIP troubleshooting, identity and access management, and asset management.
Candidate should have experience troubleshooting LAN/WAN/VPN and a strong understanding of networking protocols.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values and operating principles.
Lead and develop high-performing IT principles and processes
Partner with Business Operations to understand needs and priorities
Oversee IT operations, service delivery, and incident management
Testlio provides a fully managed crowdsourced testing platform, powered by their proprietary intelligence technology. They are a female-founded company, and half of their team identifies as women, with an inclusive, purpose-driven culture where people genuinely enjoy collaborating.
Serves as a subject matter expert in Active Directory / Windows environment.
Troubleshoots and develops technical solutions related to incidents escalated from Tier 1 and Tier 2, addressing new or previously unknown issues.
Researches, evaluates, recommends, and implements new technologies.
The National Academies of Sciences, Engineering, and Medicine provide independent analysis and advice to the nation and conduct activities to solve complex problems and inform public policy decisions. They encourage education and research, recognize contributions to knowledge, and increase public understanding.
Analyze and refine end-to-end sales process to improve efficiency.
Assist in troubleshooting operational issues and propose changes to systems.
Create and update quotes, maintain pipeline in Salesforce, and audit data.
Automox is a cloud-native IT operations platform for modern organizations, enabling configuration, patching, and security for every endpoint. They are trusted by more than 2,500 leading companies and MSPs worldwide and earned Automox four straight quarters of record growth.
Analyzing existing workstreams to identify opportunities to develop and implement automated, or more efficient solutions, for process optimization.
Collaborating with the founders and across various departments such as marketing, sales and software development to facilitate smooth operational flow.
Carrying out administrative tasks and processes, and preparing operational documents such as reports, spreadsheets, and briefing notes.
We build infrastructure that delivers massive amounts of web data to the companies training the world’s most powerful AI models. We’re lean, technical, and move fast with a team of builders pushing to expand what’s possible for open web data and AI.