Business Operations Analyst I

Who You Are:

• Embrace accountability, working safely, and collaboration.
• Are curious and solution-oriented.
• Adapt quickly to changes and approach challenges with a spirit of innovation.

How You’ll Make an Impact:

• Manage the Freshservice service desk queue, ensuring every request is triaged, tracked, routed, and resolved.
• Support other firmwide groups that utilize ticketing systems for service delivery.
• Ensure standard approaches, trusted data, and prioritized improvements that support the entire organization.

Minimum Qualifications:

• 1+ year of experience in a service desk, helpdesk, customer support, or administrative operations role.
• Familiarity with ticketing or queue management platforms.
• Proficiency with Microsoft 365.