Customer Support Operations Lead
Benefits
Unlimited PTO
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Performance Metrics:
- Own regular reporting and KPIs for Customer Support.
- Identify trends and areas for improvement.
- Provide actionable insights to leadership.
Tooling Requirements:
- Act as a business owner and power user of Freshdesk and related tools.
- Define requirements and monitor adoption.
- Partner with the Systems/IT team for configuration and implementation.
Process Improvement:
- Design and recommend workflows and automations.
- Reduce friction and scale with growth.
- Improve customer/agent experience.
Restaurant365
Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform providing a unique, centralized solution for accounting and back-office operations. Their culture focuses on empowering team members to produce top-notch results while elevating their skills.