Source Job

• Own IT support operations for hardware, software, and access requests.
• Build scalable Automations and AI Workflows to streamline provisioning and requests.
• Administer core SaaS tools and access management across the software stack.

Monarch is a personal finance platform designed to help make finances simple again. They are a fully remote team of do-ers led by experienced entrepreneurs, hyper-focused on building a product people love and continuously evolving based on user feedback.

• The Service Desk Administrator is the primary contact for all IT services.
• Handle, route, and resolve all service requests quickly.
• Clearly communicate technical solutions in a user-friendly manner.

M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.

• Own day-to-day operational support: devices, SaaS admin, access management, and troubleshooting across a globally distributed team
• Build and maintain automation for access provisioning, onboarding, offboarding, and common support workflows
• Contribute to IaC using Terraform or similar tooling for SaaS configuration management

Buildkite's mission is to unblock every developer on the planet. Their CI/CD platform is the infrastructure that teams at Uber, OpenAI, Shopify, Airbnb, and Canva rely on to ship software at scale. Buildkite has been remote-first since 2013 with a small team, high standards, and real ownership.

• Own day-to-day IT support for employees across time zones.
• Administer and improve identity and access workflows in Okta.
• Partner with Security, Engineering, and Operations.

LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta.

• Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
• Manage user lifecycle across systems in collaboration with HR and Security teams
• Serve as the primary escalation point for IT requests and incidents

Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're growing quickly, backed by top-tier investors and we are proud to serve some of the world's most iconic brands.

• Provide training and support to IT staff and end-users.
• Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
• Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)

Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

• Own end-to-end IT operations including device provisioning and troubleshooting.
• Administer identity & access systems such as Google Workspace and Microsoft 365.
• Support IT security & compliance, including endpoint security monitoring and audit preparation.

OpenFX operates in a high-speed, high-trust environment where engineering, operations, risk, and finance teams rely on seamless technology every day. As they scale transaction volume and team size, operational complexity increases, resulting in the need for strong IT operations.

• Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools
• Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers
• Provide responsive first-line IT support to employees across diverse time zones - troubleshoot hardware, software, and SaaS issues efficiently

Remote People builds the infrastructure to power borderless teams by handling global payroll, benefits, taxes, and compliance. Their technology enables businesses to hire anyone anywhere compliantly at the push of a button and they are committed to building a global, diverse team.

• Serve as the initial point of contact for hardware, software, and access requests.
• Build and maintain automations and AI workflows to streamline provisioning and operational work.
• Execute end-to-end onboarding and offboarding workflows in partnership with the People team.

Underdog aims to make sports more fun by building the best products for sports fans. They are a fast-growing sports company valued at $1.3B with a culture that values high performance and dedication.

• Provide remote IT support for customers in a variety of industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.

A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.

• Own our identity stack—Okta and Google Workspace—and design a secure, seamless access experience across the company.
• Architect automated joiner, mover, and leaver workflows that provision and deprovision access in minutes—not days.
• Build and manage AI-powered workflows using tools like ChatGPT, Claude, Gemini, n8n, or Zapier to eliminate repetitive IT tasks.

OfficeSpace is an AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. They are a performance-based, PE-backed company with world-class teams operating in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.

• Backup/Restoration admin/support
• File Server support
• User Account/Mailbox administration

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. They offer an environment in which their employees feel supported, and they encourage professional growth through various learning opportunities.

• You'll own the administration of our Identity Provider (JumpCloud), oversee Single Sign-On (SSO) and access governance, and manage the full employee IT lifecycle.
• You'll handle backend management of essential internal tools such as the Atlassian Suite (Jira, Confluence), Slack, and Notion.
• You'll implement and maintain device policies across Windows and macOS endpoints using JumpCloud, handle software deployment, and support security initiatives.

Finom is a European tech startup headquartered in Amsterdam that aims to revolutionize financial services for entrepreneurs. They have 346M total funding and foster innovation in an inspiring environment where bold ideas thrive.

• Act as the primary owner of the MSP relationship, triaging high-level issues to them.
• Serve as the first line of defense for staff IT issues via Slack/Email.
• Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery.

Kotter provides training and consulting services. They appear to be a growing company, seeking adaptable and communicative employees.

• Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
• Act on requests and notifications in accordance with defined procedures, which vary by client.
• Self-manage assigned tasks in accordance with Service Desk guidelines.

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.

• Provide technical support for internal users across Mac and PC environments.
• Manage and troubleshoot MDM systems and device configurations.
• Support the engineering team in identifying and resolving software-related user issues.

Software Mind is a team of engineers focused on ramping up top-notch company projects, aiming to always be one step ahead. They are a multicultural company in constant growth with an excellent work environment.

• Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Assist with the onboarding and offboarding of clients, systems, and users.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.

• Monitor and respond to customer questions across Slack shared channels and the support ticket queue
• Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
• Triage incoming requests and route escalations to the right internal team with full context documented

Oneleet is a fast-growing security and compliance platform that aims to revolutionize the cybersecurity industry by making security and compliance effective and easy. They recently raised a $33 million Series A and are rapidly growing with a team that has decades of experience.

• Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.
• Act as an operational auditor to identify manual "toil" and guide the team toward API- driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
• Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.

Outreach is the only complete agentic AI platform for revenue teams. They infuse agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. The company's success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.

• Provide IT Incident, Request and Problem Management expertise.
• Maintain a keen focus on IT Security.
• Prioritize multiple incoming requests effectively.

Healios aims to bring exceptional healthcare to anyone, anytime, anywhere, digitizing clinical pathways for children, adults, and families to receive seamless clinical services from home. They strive to be the leading provider of neurodevelopmental and associated mental health services, embracing diversity and offering unparalleled flexibility for its employees.