Source Job

• The Service Desk Administrator is the primary contact for all IT services.
• Handle, route, and resolve all service requests quickly.
• Clearly communicate technical solutions in a user-friendly manner.

M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.

• Provide support to incoming requests and ensure timely issue resolution.
• Perform hands-on fixes at the desktop level, including hardware repairs.
• Record, track, and document the service desk incident-solving process.

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. Building on its roots as a world-wide Christian church, each year they help more than 2 million people, providing necessities such as food, clothing and shelter. As a faith- and values-based organization, they hire and serve people of all backgrounds and walks of life, and there is a place for everyone to belong here.

• Drive operational excellence and continuous improvement.
• Define and manage ITIL process areas based on industry best practices.
• Ensure all changes are safe to proceed, including support for Epic Data Courier.

Cleveland Clinic Health System is committed to excellence, pushing boundaries, and transforming the patient experience. The health system has 70,800 employees worldwide and integrates clinical and hospital care with research and education.

• Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
• Act on requests and notifications in accordance with defined procedures, which vary by client.
• Self-manage assigned tasks in accordance with Service Desk guidelines.

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.

• Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status.
• Coordinate inputs from subject matter experts across Cloud, Product, Security, and Infrastructure to ensure information accuracy.
• Coordinate change-management activities, informing all affected teams of timelines, decisions, and impacts.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, and their corporate headquarters are in Dublin, Ireland.

• Provide training and support to IT staff and end-users.
• Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
• Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)

Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

• Provides high-quality customer service for the efficient resolution of technology problems and requests.
• Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
• Provides end user device management and support, including desktops, laptops, and PDAs.

Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.

• Taking calls and making service requests.
• Resolving service requests and answering user inquiries.
• Overseeing daily performance of computer systems.

iCIMS is a software company. The company appears to be a medium-sized organization.

• Establishes and maintains smooth operation of computer systems.
• Coordinates and performs operation and/or maintenance activities for networks/servers.
• Plans, coordinates, and implements network/system security measures.

GovCIO transforms government IT with innovative services and solutions. They foster a collaborative team environment and invest in its people.

• Resolve escalated technical issues from Level 1 support within defined SLAs.
• Serve as a point of contact for advanced troubleshooting of hardware, software, and network-related issues.
• Monitor and maintain IT systems, including servers, networks, and applications.

Honu Services, located in Kailua, Hawaii, empowers clients and optimizes their potential through cost-effective and exceptional operational support. They provide small businesses within the government contracting industry with specialized operational support services, holding certifications in ISO 9001, 20000-1, and 27001 standards.

• Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
• Provides personal computer support, problem analysis, and hardware/software installation and configuration
• Interacts daily with customers to ensure productivity; provides individual feedback

Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.

• Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Assist with the onboarding and offboarding of clients, systems, and users.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.

• Collaborate with specialist teams to develop and execute the company's technology, security, and AI strategy.
• Oversee all IT operations including Helpdesk/Service Desk, Systems Operations, Infrastructure/Network Operations, and End-user Computing/Device Management.
• Lead incident, problem, and change management processes, ensuring timely resolution of issues and minimal business disruption.

GuidePoint Security provides cybersecurity expertise, solutions, and services to help organizations make decisions and minimize risk. They have over 1,200 employees and have established strategic partnerships with security vendors, serving as a trusted advisor to more than 6,200 customers.

• Provide technical on-site and remote support to users.
• Monitor, maintain and support site hardware/software and peripherals.
• Triage helpdesk tickets, manage queue, resolve incidents, and complete project tasks.

Clean Earth is an environmental services provider in the US, offering remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste. They value their employees and have a positive work culture that fosters growth and development.

• Lead, mentor, and develop Helpdesk Team Leads and support staff.
• Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
• Analyze ticket trends and implement proactive solutions.

T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.

• Provide exceptional customer support in a fast-paced remote Managed Services Practice.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, Teams.

CyberSheath provides Cybersecurity services to the Defense Industrial Base (DIB). They integrate compliance and threat mitigation efforts and eliminate redundant security practices. The company is fast-growing and seeks candidates who want to be part of their upward trajectory.

• Supports the enterprise-wide network and communication devices used by customers on the network.
• Fulfills customer requests for moves, adds and changes (MACs) of voice and data services.
• Supports Field Services Technicians and clarifies work orders (WOs) and customer issues to ensure efficient and accurate work.

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. They welcome candidates who can contribute to the excellence of their academic community.

• Lead business analysis and process consulting for core ITSM capabilities.
• Facilitate workshops and stakeholder interviews to document current-state processes.
• Align process design to ITIL principles and ServiceNow leading practices.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Answer IT support calls and aim to resolve tickets.
• Manage and resolve user tickets received via email.
• Troubleshoot system installations and perform upgrades via Azure.

Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.

• Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
• Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
• Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.

Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.