Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status.
Coordinate inputs from subject matter experts across Cloud, Product, Security, and Infrastructure to ensure information accuracy.
Coordinate change-management activities, informing all affected teams of timelines, decisions, and impacts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, and their corporate headquarters are in Dublin, Ireland.
Review and validate change requests for completeness, risk, and business impact.
Enforce change management policies and procedures, ensuring consistent execution across all change types.
Collaborate with internal teams to understand operational needs and ensure readiness for change implementation.
Jobgether is a platform that connects job seekers with potential employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems.
Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations.
Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools.
ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They have core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence and their globally recognized certifications provide endorsement of cybersecurity knowledge.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
Assess end-to-end processes to identify inefficiencies, bottlenecks, and root causes
Drive adoption of new processes, tools, and ways of working through thoughtful change management
Redwood Software provides automation fabric solutions for mission-critical business processes. They empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo's 500+ employees are located in more than 10 countries around the world and helps customers innovate and build the next generation of banking and payment solutions.
Lead the Process Improvement & Integration team to drive operational excellence across Hotel Care services globally.
Ensure standardized Service Management processes and efficient service delivery to hotels worldwide.
Define overall ITSM/ESM strategy and framework for Hotel Care, overseeing process standardization and integration.
Accor Tech & Digital drives Accor's technology, digital business, and transformation, with 5,000 talents delivering tech and digital experiences to guests, hotels, and staff across 110 countries. They shape the future of hospitality with intelligence and innovation.
Provide Organizational Change Management (OCM) services and support for a client Case Management project.
Engage with internal and external stakeholders to facilitate project success.
Implement change management actions and communication plans.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share the shortlist directly with the hiring company; the final decision is managed by their internal team.
Lead business analysis and process consulting for core ITSM capabilities.
Facilitate workshops and stakeholder interviews to document current-state processes.
Align process design to ITIL principles and ServiceNow leading practices.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the Request Management Subject Matter Expert for the efficient operation of Request Management within the ServiceNow platform.
Support demand management activities, including intake, assessment, prioritization, and routing of requests.
Develop, maintain, and analyze KPIs, metrics, dashboards, and reports using ServiceNow Performance Analytics; Power BI experience is a strong plus.
Emory Healthcare fuels professional journeys with better benefits, valuable resources, ongoing mentorship and leadership programs. They foster a supportive environment that enables employees to reach new heights in their careers and be what they want to be.
Manages and leads teams to achieve organizational goals.
Acts as a technology product delivery leader and change agent.
Encourages staff empowerment, maintains an open door and fosters collaboration.
Orlando Health is a healthcare organization that delivers professional and compassionate care to patients, families and communities. They have award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities with 27,000+ team members.
Formulates and defines systems scope and objectives based on user needs and a thorough understanding of business applications and industry requirements.
Devises or modifies procedures and application configurations to solve complex problems considering software capacity and limitations, operation time, and desired results.
Acts as a team leader for projects with a moderate budget or of a short to intermediate duration.
UChicago Medicine has been at the forefront of medicine since 1899. They provide superior healthcare with compassion, always mindful that each patient is a person, an individual. UChicago Medicine is growing.
Establish and/or maintain systems to record modifications to hardware, software, and documentation.
Maintain allocated, functional, and physical configuration baselines.
Assist with review of engineering change requests to assess impacts.
Diné Development Corporation (DDC) delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. They build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations.