Review and validate change requests for completeness, risk, and business impact.
Enforce change management policies and procedures, ensuring consistent execution across all change types.
Collaborate with internal teams to understand operational needs and ensure readiness for change implementation.
Jobgether is a platform that connects job seekers with potential employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Lead business analysis and process consulting for core ITSM capabilities.
Facilitate workshops and stakeholder interviews to document current-state processes.
Align process design to ITIL principles and ServiceNow leading practices.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Drive operational excellence and continuous improvement.
Define and manage ITIL process areas based on industry best practices.
Ensure all changes are safe to proceed, including support for Epic Data Courier.
Cleveland Clinic Health System is committed to excellence, pushing boundaries, and transforming the patient experience. The health system has 70,800 employees worldwide and integrates clinical and hospital care with research and education.
Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems.
Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations.
Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools.
ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They have core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence and their globally recognized certifications provide endorsement of cybersecurity knowledge.
Serve as the Request Management Subject Matter Expert for the efficient operation of Request Management within the ServiceNow platform.
Support demand management activities, including intake, assessment, prioritization, and routing of requests.
Develop, maintain, and analyze KPIs, metrics, dashboards, and reports using ServiceNow Performance Analytics; Power BI experience is a strong plus.
Emory Healthcare fuels professional journeys with better benefits, valuable resources, ongoing mentorship and leadership programs. They foster a supportive environment that enables employees to reach new heights in their careers and be what they want to be.
Ensure seamless communication between IT and other teams.
Help drive the organization's performance and resolution of issues.
Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Provide Organizational Change Management (OCM) services and support for a client Case Management project.
Engage with internal and external stakeholders to facilitate project success.
Implement change management actions and communication plans.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share the shortlist directly with the hiring company; the final decision is managed by their internal team.
Lead client projects to implement or enhance Employer Services solutions.
Manage and maintain project plans, documentation and milestones.
Prepare, coach, and guide clients for successful program rollouts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Manage enterprise-wide support operations for remote and on-site users, across Tier 1 (Help Desk) to Tier 3.
Lead, coach and train team members, setting strategic priorities and execution expectations.
Oversee support for core enterprise systems: Microsoft 365, Azure AD, and Azure DevOps.
Slide Insurance is a company that focuses on innovation-driven culture fueled by passion, purpose and technology. They have a Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo's 500+ employees are located in more than 10 countries around the world and helps customers innovate and build the next generation of banking and payment solutions.
Lead incident response as Incident Commander, coordinating teams, communications, and service restoration
Produce executive-level incident reports, run RCAs, and drive continuous improvement
Enforce change management and risk assessment for production changes
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York, delivering top-tier technology solutions to companies of all sizes. Their team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.
Collaborate with business leadership, Legal, Procurement, and Cyber to review terms and conditions.
Track status of risk remediations in the risk register with business stakeholders.
Contribute to overall program enhancements and drive automation with various IT and Cybersecurity stakeholders.
NBCUniversal is a leading global media and entertainment company creating content across film, television, and streaming. They operate theme parks and own brands like NBC, Telemundo, and Universal Pictures. The company values improving communities and promotes an inclusive culture to reflect the diversity of the world.
Lead IT projects in banking and financial services, overseeing planning and expectation management.
Implement technology projects related to warehouse lending and global debt finance.
Ensure system integration and information security compliance, using project management software.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly against the role's core requirements. They identify the top-fitting candidates and share the shortlist with the hiring company.
Green Thumb Industries (GTI) is a cannabis consumer packaged goods company. We focus on improving people's lives through access to high-quality cannabis.
Manage a portfolio of projects, including strategic and customer-focused initiatives.
Oversee project delivery from initiation through closure, ensuring outcomes align with objectives.
Track and communicate project schedules, budgets, risks, and progress to internal and external stakeholders.
Jobgether is a platform that uses AI-powered matching to connect candidates with companies. They aim to ensure applications are reviewed quickly, objectively, and fairly, and the best candidates are then directly shared with the hiring company.
Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Own and manage the service catalog and experience-level objectives (XLAs).
Standardize processes for service requests, launches, and communications.
Drive measurable improvements in service fulfillment and customer satisfaction.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.