Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Research and contact customers on accounts receivable balances.
Provide timely and accurate responses to escalated billing issues.
Identify risky customers and provide problem resolution.
Enterprise Fleet Management is a full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With over 50 fully staffed offices nationwide and a North American fleet of 765,000 vehicles, they are committed to the investment and development of their people.
Provide timeline and professional support to customers through multiple channels.
Troubleshoot software-related issues and guide users through steps to resolve problems.
Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.
Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.
Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.
Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.
Execute IT infrastructure and application support tasks according to documented procedures.
Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents, providing troubleshooting or tier 1 resolution services.
Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible.
Vericast is the financial institution (FI) performance partner, helping banks and credit unions drive growth, improve efficiency, increase engagement, and navigate change through data, technology, and people. Thousands of financial institutions rely on their 150 years of financial services expertise to help them achieve more.
Provide technical assistance and support to end users by troubleshooting software issues.
Resolve access problems, and support IT management tools and systems.
Ensure prompt issue resolution, deliver user training, and support cloud-based applications and IT service operations.
SOSi, founded in 1989, is a large private technology and services integrator in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Manage contract fulfillment, invoicing, and pre-sales support.
Monitor SLA compliance, steer order management, and control costs.
Orchestrate stakeholders, ensure service delivery, and contribute to product development.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025, according to Randstad’s representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees and has hundreds of large customers, corporations in Germany and in other European countries.
Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients
Execute broadcast and digital order entry and perform order maintenance throughout the campaign flight
Coordinate with agency and station/regions account managers to resolve any billing discrepancies
NBCUniversal is a leading media and entertainment company creating world-class content distributed across film, television, and streaming. They bring content to life through global theme park destinations, consumer products, and experiences, and are a subsidiary of Comcast Corporation.
Provide timely support by answering billing-related questions.
Diagnose and resolve basic and complex financial or billing issues.
Troubleshoot nonstandard issues by engaging directly with customers.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Provide Help Desk and HW/SW support to OLR employees on premises and working remote
Install new workstations, laptops, printers, and VoIP phones
Install, configure, and maintain network switches, local Synology NAS, VMWare servers hosted in OTI
The Office of Labor Relations (OLR) represents the Mayor in labor relations between the City of New York and labor unions. OLR also handles health benefits, employee assistance, and other citywide programs; the staff assist agencies with personnel and payroll, labor-management meetings, and negotiations.
Provide client support and issue resolution via E-mail, telephone, and other electronic medium.
Create, manage, and resolve support tickets raised against technical issues within agreed time limits.
Monitor the Cirrus and ICE applications and services, ensuring issues are escalated/resolved
TELUS Agriculture & Consumer Goods delivers data insights and technology solutions that empower and connect producers to their consumers. They aim to improve the quality, safety and sustainability of our food and consumer goods globally. Their team members are enthusiastic, innovative, passionate, and energetic.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Provide hands-on and remote support for macOS and Windows devices, troubleshooting system performance and software installations.
Manage corporate endpoints using system management tools, ensuring devices meet security and configuration standards.
Log and manage support requests through the organization’s ticketing system, maintaining accurate asset inventory and creating knowledge base articles.
ALO is centered around mindful movement, believing it leads to better living and improves communities. It is a company focused on studio-to-street consciousness, integrating practice from the mat into daily life, with a culture of mindful living.
Deliver front‑line support through our IT Helpdesk Jira project.
Support key employee and device lifecycle workflows.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.
Take the lead role and manage customer billing concerns via phone, email and chat following CPNI and Account Security guidelines.
Investigate billing disputes and negotiate customer credits; manage customer expectations regarding toll fraud and other billing topics.
Submit orders for Business customers including disconnect orders, install orders for customers whose accounts were disconnected for non-payment.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities nationwide. With over 50 years of experience, they're committed to expanding fiber optic networks and serve over 1 million connections.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Ensure timely and accurate resolution of all service desk requests.
DYOPATH is a company that turns everyday work into meaningful impact through its L.O.V.E. philosophy—Living Our Values Every Day. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
Log, track, and manage support requests in our ticketing system with clear and accurate documentation
Install and update software applications and hardware peripherals
CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.
Handle customer communication via email and text messaging.
Coordinate and update schedules, assigning field teams to jobs.
Track operational information and maintain clean, accurate records.
Inside Out matches people with roles that fit their skills, career goals, and lifestyle. They provide guidance and support at every step of the hiring process to help people take the next step in their remote career.
Provide technical support to internal and external customers, primarily through phone-based assistance.
Troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base.
Handle incoming support calls and respond according to SLA standards.
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