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Job Description:
- Provide Help Desk and HW/SW support to OLR employees on premises and working remote
- Install new workstations, laptops, printers, and VoIP phones
- Perform troubleshooting analysis of network services, endpoint devices, and associated systems
Responsibilities:
- Manage user accounts, permissions, and Office 365 email accounts
- Monitor network and security software on endpoint devices including CrowdStrike and McAfee
- Monitor and support MDM for phones, wireless devices, agency access security, video surveillance and teleconference systems
Qualifications:
- Professional/vendor certification(s) in local area network administration that is required
- A baccalaureate degree from an accredited college, and two years of satisfactory full-time experience in local area network planning
- Experience with wide area network planning, design, configuration, installation, implementation, troubleshooting
Office of Labor Relations
The Office of Labor Relations (OLR) represents the Mayor in labor relations between the City of New York and labor unions. OLR also handles health benefits, employee assistance, and other citywide programs; the staff assist agencies with personnel and payroll, labor-management meetings, and negotiations.