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Key Responsibilities:
- Supports the enterprise-wide network and communication devices.
- Fulfills customer requests for voice and data service changes.
- Works with customers to clarify billing issues.
Service Request Fulfillment:
- Pulls service requests to create work orders.
- Reviews and evaluates requests for accuracy.
- Assists customers with determining appropriate service options.
Issue Resolution:
- Reviews email alerts from a ticket queue system.
- Updates ticket progress status to meet service level agreement expectations.
- Analyzes customer billing records to resolve issues.
Emory University
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. They welcome candidates who can contribute to the excellence of their academic community.