Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.
Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.
Provide technical support for internal users across Mac and PC environments.
Manage and troubleshoot MDM systems and device configurations.
Support the engineering team in identifying and resolving software-related user issues.
Software Mind is a team of engineers focused on ramping up top-notch company projects, aiming to always be one step ahead. They are a multicultural company in constant growth with an excellent work environment.
Own end-to-end IT operations including device provisioning and troubleshooting.
Administer identity & access systems such as Google Workspace and Microsoft 365.
Support IT security & compliance, including endpoint security monitoring and audit preparation.
OpenFX operates in a high-speed, high-trust environment where engineering, operations, risk, and finance teams rely on seamless technology every day. As they scale transaction volume and team size, operational complexity increases, resulting in the need for strong IT operations.
Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels.
Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
Oportun is a mission-driven financial services company focused on putting its members' financial goals within reach. They have provided more than $21.3 billion in credit and saved its members more than $2.5 billion in interest and fees, fostering a diverse, equitable, and inclusive culture.
Own and resolve customer issues end-to-end, from initial report to final fix, whether a quick solution or a major technical project.
Advocate for and implement IT best practices to establish a secure and highly productive workforce worldwide.
Manage projects across device management, identity management, hardware logistics, and user lifecycle to automate processes and minimize manual touchpoints.
Ashby helps companies streamline their hiring process with modern software. They have grown from 250 to 320 employees and cultivate a culture of world-class support and automated technology solutions.
The Service Desk Administrator is the primary contact for all IT services.
Handle, route, and resolve all service requests quickly.
Clearly communicate technical solutions in a user-friendly manner.
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
Manage user lifecycle across systems in collaboration with HR and Security teams
Serve as the primary escalation point for IT requests and incidents
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're growing quickly, backed by top-tier investors and we are proud to serve some of the world's most iconic brands.
Provide training and support to IT staff and end-users.
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Own IT support operations for hardware, software, and access requests.
Build scalable Automations and AI Workflows to streamline provisioning and requests.
Administer core SaaS tools and access management across the software stack.
Monarch is a personal finance platform designed to help make finances simple again. They are a fully remote team of do-ers led by experienced entrepreneurs, hyper-focused on building a product people love and continuously evolving based on user feedback.
Serve as the initial point of contact for hardware, software, and access requests.
Build and maintain automations and AI workflows to streamline provisioning and operational work.
Execute end-to-end onboarding and offboarding workflows in partnership with the People team.
Underdog aims to make sports more fun by building the best products for sports fans. They are a fast-growing sports company valued at $1.3B with a culture that values high performance and dedication.
Provide remote IT support for customers in a variety of industries.
Respond to and resolve support tickets promptly via email, chat, and SMS.
Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.
Work with business stakeholders to manage and maintain data integrity of IT asset inventories.
Act as a liaison between development and operations teams for asset management.
Manage contracts and relationships to maximize value creation and reduce costs for software licensing.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools
Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers
Provide responsive first-line IT support to employees across diverse time zones - troubleshoot hardware, software, and SaaS issues efficiently
Remote People builds the infrastructure to power borderless teams by handling global payroll, benefits, taxes, and compliance. Their technology enables businesses to hire anyone anywhere compliantly at the push of a button and they are committed to building a global, diverse team.
Clean Earth is an environmental services provider in the US, offering remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste. They value their employees and have a positive work culture that fosters growth and development.
Own day-to-day IT support for employees across time zones.
Administer and improve identity and access workflows in Okta.
Partner with Security, Engineering, and Operations.
LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta.
Establishing relationships with client’s IT staff.
Grant Street Group is a Software as a Service (SaaS) pioneer who hosted the world’s first online bond auction. Today, they are a growing company providing SaaS in fields such as electronic payments, auctions, and tax collection and billing, rewarding teamwork and excellence.