IT Support Specialist

Internal IT Support & Ticketing:

• Serve as first line support for internal IT issues.
• Troubleshoot and resolve common issues independently; escalate when appropriate.
• Ensure timely, friendly, and professional support for a distributed workforce.

Hardware, Software & User Lifecycle:

• Provision and configure laptops, peripherals, and mobile devices.
• Manage software installations, updates, and access provisioning.
• Support onboarding and offboarding processes.

License Management & IT Asset Tracking:

• Track software licenses and subscriptions to ensure accurate counts and compliance.
• Assist with license provisioning, renewals, and deprovisioning as employees join or leave.
• Maintain IT asset inventory (devices, peripherals, licenses).

Security Aware Operations:

• Follow established security policies and procedures when handling systems and data.
• Support device hygiene, access controls, and baseline security best practices.
• Escalate potential security concerns promptly to IT leadership.