Directly lead and manage a team of Patient Support Associates to ensure medication adherence or timely prior authorization.
Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time.
Provide front-line supervision and ongoing coaching and performance management to Patient Support team.
Shields Health Solutions is a specialty pharmacy management service provider. They are a fast-growing company that values motivated self-starters with a positive outlook and a focus on high-quality work.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Hire, coach, develop and retain a high-performing team of primary care sales representatives utilizing available tools.
Deliver sales performance and relevant Brand Key Performance Indicators (KPIs) in order to meet or exceed district sales plan within expense budgets.
Oversee the daily in-field activity and day-to-day management of assigned team members to achieve results within specific district/geographical assignment.
Shionogi Inc. is a pharmaceutical company. They are committed to undertaking affirmative action; the company focuses on non-discriminatory employment practices.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Oversee data infrastructure and systems, ensuring integrity and supporting evolving operational and contractual requirements.
Lead data analysis, visualization, and reporting, translating complex findings into actionable insights for stakeholders.
Supervise the CQI Specialist, provide team leadership, and build data capacity through training and fostering a data-informed culture.
Postpartum Support International promotes awareness, prevention, and treatment of mental health issues related to childbearing. It is a dedicated and passionate non-profit organization that supports families, trains providers, and connects families to informed resources.
Manage day-to-day relationships with pharmaceutical customers, identify growth opportunities, and provide ongoing communications.
Provide subject matter expertise related to past industry experience during projects as appropriate.
Draft/update project deliverables and well-organized presentations to a high level of quality.
Archbow Consulting leverages industry expertise in a consultant capacity to support pharmaceutical and biotech companies. They are committed to hiring and developing exceptional talent and focused on developing inclusive teams that can bring the best solutions.
Drive collaboration and coordination with business functions to resolve escalated patient needs.
Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Lead a team of inside sales professionals to exceed sales goals.
Analyze market conditions and competitive positioning.
Manage team performance through coaching and training.
TDS Telecom connects people with high-speed internet, TV, and phone services. They focus on building fiber optic networks and serving over 1 million connections across urban, suburban, and rural areas in the U.S.
Develop and maintain strong leadership-level relationships with customers.
Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.
Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.
Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
Drive customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.
Lead and develop a team of Support Managers overseeing Customer Support Advocates.
Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
Scale team structures, processes, and staffing models to support business growth.
Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.
Translate complex datasets into actionable insights that guide campaign strategy and optimize performance.
Function as a trusted consultant for internal and external stakeholders, translating data into meaningful strategic recommendations.
Manage campaign reporting, measurement, and insights generation, building compelling client-facing narratives that communicate impact.
Phreesia is dedicated to transforming the healthcare experience and empowering healthcare organizations. They are committed to helping healthcare organizations succeed by digitizing appointment check-ins and offering tools to engage patients. Phreesia values inclusivity, professional development, and growth opportunities.
Develop and execute marketing initiatives to drive adoption of Natera’s genetic tests and patient education tools.
Identify appropriate channels to deploy marketing messaging in the Southeast region.
Gather and analyze data to generate insights on customer needs and competitive landscape.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions.
Act as a designated support resource for assigned Account Managers.
Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance.
Collaborate with cross-functional internal teams for client issue resolution.
SmithRx is a rapidly growing, venture-backed Health-Tech company that aims to disrupt the Pharmacy Benefit Management (PBM) sector. They have hundreds of thousands of members onboarded since 2016 and pride themselves on a mission-driven and collaborative culture.
Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.
Support cross-functional teams with program planning, tracking, and execution.
Build and manage dashboards, KPIs, and reports for leadership.
Turn data into clear insights and actionable recommendations.
Tarsus is dedicated to advancing a growing pipeline across early- and late-stage development. They foster a culture of commitment to patients, empowerment to champion innovation, and teamwork to amplify impact supporting a hybrid work environment.
Build and lead a compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
Own forecasting, analytics, performance optimization, process excellence, and technology stack maturity for the Inside Sales team.
Create and manage incentive programs and coach to quality using call analytics and standardized scorecards.
CareTria helps to inform and support Healthcare Professionals through high‑quality outbound engagement. They seem to be a growing company with a focus on a positive and inclusive employee experience.
Execute data analysis of trends and strategic opportunities for quality improvement across Affordability Initiatives portfolio.
Track project milestones, timelines, and deliverables from live and asynchronous engagements - ensuring alignment with initiative-specific program goals.
Maintain and provide consistent tracking of KPIs and other performance metrics to enable measurement of programs and project outcomes
Aledade empowers the most transformational part of our health care landscape - independent primary care. Since being founded in 2014, Aledade has become the largest network of independent primary care in the country, helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. They foster a collaborative, inclusive and remote-first culture.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes.
Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams.
Lead weekly client status meetings while discussing campaign reporting, optimizations & insights.
Zeta Global is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Zeta was founded in 2007 and is headquartered in New York City with offices around the world.