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US

  • Build and lead a compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
  • Own forecasting, analytics, performance optimization, process excellence, and technology stack maturity for the Inside Sales team.
  • Create and manage incentive programs and coach to quality using call analytics and standardized scorecards.

Salesforce Analytics Communication Leadership

20 jobs similar to Director, Contact Center Operations Inside Sales to Healthcare Professionals

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US

  • You will lead and develop a team of Account Executives.
  • Ensuring that every signed practice becomes an active one.
  • This role is about changing the disconnect at the source.

Rula is dedicated to treating the whole person and aims to create a world where mental health is no longer stigmatized. They are a remote-first company that strives to be a force for positive change in the field of mental healthcare and are passionate about making a positive impact.

  • Manage daily sales call activity to profile Centers of Excellence and the patient journey.
  • Engage assigned HCPs in program discussions to attain territory and company goals.
  • Effectively communicate with customers using effective selling, listening, and negotiation skills.

Amplity is a full-service partner of biopharma companies, delivering flexible and specialized medical and commercial services. They scale with ease to maximize resources and improve impact for all clients through strategic partnerships and deep therapeutic expertise.

$233,000–$254,000/yr
US

  • Oversee the enterprise sales cycle, pipeline and progress for the Clinical Operations, Risk Adjustment and Quality Divisions.
  • Lead go-to-market strategy and sales execution for Clinical Operations solutions, including Utilization Management, Care Management, and Appeals & Grievances, articulating value to health plan operational and clinical buyers.
  • Drive pipeline development and revenue growth for Risk Adjustment offerings (both retrospective and prospective SaaS/BPaaS models) across Medicare Advantage, ACA, and Managed Medicaid markets.

HealthEdge is dedicated to meeting the business’s annual and long-term financial objectives, ensuring ongoing customer satisfaction, and increasing HealthEdge brand awareness and market visibility. They are committed to building an environment and culture that supports the diverse representation of our teams.

$94,800–$117,750/yr
US

  • Implement, manage, and grow both new and existing SMB customer base, driving adoption, retention, and expansion.
  • Serve as a subject matter expert and point of escalation for all SMB customers.
  • Build and execute plans to accelerate revenue through Omada marketing best practices; ensure enrollment forecasts are met or exceeded.

Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.

$150,000–$160,000/yr
US

  • Lead and inspire a team of Patient Support Specialists.
  • Establish and refine team KPIs related to outreach volume and scheduling conversions.
  • Partner with clinical, engagement, and product teams.

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.

US

  • Drive collaboration and coordination with business functions to resolve escalated patient needs.
  • Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
  • Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.

US

  • Help build and manage the day-to-day operations of a partner network across multiple states and several partners.
  • Identify, engage, and negotiate with prospective clinical vendors.
  • Lead and support implementation tasks and timelines in connection with new partner network launches, including in collaboration with internal and external stakeholders.

Heartbeat Health is a virtual-first cardiovascular care company. They provide patients with convenient, high-quality heart care through telemedicine, diagnostics, and virtual care programs, and they are considered the leader in their field. They are fast-paced, agile, remote-first, value diversity, and care about each other.

US

  • Perform outbound calls to engage patients about the benefits of Salvo’s program and tech-enabled services.
  • Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to onboard patients.
  • Assist patients in understanding the cost of the program, including insurance coverage and financial responsibilities.

Salvo Health offers virtual care to patients at community specialty care practices, focusing on chronic gut health and metabolic conditions. The company has raised a Series A investment round and aims to provide continuous, interdisciplinary wraparound care.

$145,000–$195,000/yr
US Unlimited PTO

  • Define and evolve a practical support operations roadmap aligned to company priorities.
  • Own the structure and ongoing optimization of Salesforce Service Cloud.
  • Build reporting that provides visibility into support demand, trends and product pain points.

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.

US Canada

  • Serve as the primary administrator for Salesforce and the broader sales tech stack.
  • Administer, monitor, and optimize lead routing logic to ensure leads are distributed fairly.
  • Assist in the evaluation, implementation, and integration of new sales technologies that increase rep productivity.

Forward Financing is a financial technology company based in Boston, Massachusetts. They unlock the capital that fuels small businesses across America and are recognized as a Best Place to Work, investing in its employees, technology, and customer experience.

  • Own the end-to-end new hire onboarding experience for assigned operations teams.
  • Design and facilitate ongoing refresher, upskilling, and process change training as business needs evolve.
  • Build and maintain all training materials for assigned teams.

Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. The team consists of passionate people from diverse backgrounds, united by the desire to fix a broken system.

US

  • Drive outbound outreach to healthcare providers to promote Nomi Pay solutions.
  • Educate healthcare organizations on the benefits of electronic payments.
  • Build strong provider relationships while identifying opportunities to increase enrollment.

Nomi Health is rebuilding the healthcare system to provide clear prices, faster payments, and data-driven decisions. They have a team of 300+ people and partner with employers, public sector organizations, advisors, and payers to deliver disruptive healthcare solutions.

US Unlimited PTO

  • Research target accounts and identify key decision-makers.
  • Run high-volume outbound outreach through cold calls and personalized emails.
  • Qualify leads and book qualified discovery meetings for Account Executives.

Documo helps businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, their platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing, turning messy paperwork into structured, usable data.

US

  • Own and resolve complex customer scenarios with a strategic mindset.
  • Lead process improvement efforts and improve customer satisfaction.
  • Identify operational gaps through data analysis and field feedback.

Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.

United States

  • Build trusted relationships with health system executives to drive customer retention, expansion, and value realization using AI-powered tools and analytics.
  • Lead strategic discussions and executive business reviews that connect the care coordination platform to measurable clinical, operational, and financial outcomes.
  • Own customer onsite planning and execution, ensuring high-impact delivery and leveraging AI tools to personalize experiences and synthesize insights for strategic accounts.

CipherHealth is an award-winning software company providing automated, scalable platforms to enhance care coordination and patient engagement across healthcare organizations. The company fosters a remote-first culture with employee resource groups and values teamwork through initiatives like monthly all-hands meetings and a robust onboarding program.

North America

  • Represent ServiceNow's vision and strategy directly to provider executives.
  • Drive net new pipeline by bringing operationally grounded, solution-level expertise into conversations with provider executives and senior leaders.
  • Partner with account executives and their teams to progress pipeline by infusing industry expertise into account strategy.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

US

  • Serve as the primary operational lead for assigned studies.
  • Partner with sponsors and CROs as a key point of contact.
  • Proactively identify operational risks, including enrollment challenges and protocol-related issues.

M3 Wake Research is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations. With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US.

$175,900–$225,000/yr
US

  • Conduct research to expand prospect list and identify leads.
  • Perform thorough needs assessment and identify prospects' pain points.
  • Own and drive proposal planning, development, delivery, and contract process.

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. They are growing fast and have emerged as a market leader in the highly competitive population health management software market.

$110,000–$120,000/yr
US 12w maternity

  • Optimize prospecting efforts within Outreach, including building sequences and managing target lists.
  • Develop reports on sales performance and provide insights, ensuring data integrity across systems.
  • Collaborate with Marketing to align on target accounts and facilitate communication between teams.

Huntress, founded in 2015 by former NSA cyber operators, is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. They work closely with security teams and service providers to offer cybersecurity. that is accessible.

US

  • Conduct outbound calls and virtual outreach to provide information and education about Accompany Health services.
  • Support patients by answering questions, addressing concerns, and providing guidance.
  • Document interactions and maintain accurate records of patient outreach activities.

Accompany Health provides dignified, high-quality primary, behavioral, and social care to patients with complex needs, offering at-home and virtual care, plus 24/7 support. Their teams are distributed across the country and are committed to evidence-based practice, focusing on the health outcomes most important to their patients.