Director, Contact Center Operations Inside Sales to Healthcare Professionals

CareTria

Remote regions

US

Salary range

$140,000–$170,000/yr

Benefits

Responsibilities:

  • Build and run a sales‑first operating rhythm that consistently beats revenue, NRx/TRx, and new prescriber targets.
  • Create and manage incentive programs.
  • Partner with Analytics to prioritize deciles/segments and refine territories, scripts, and digital sales aids.

Qualifications:

  • Experience with Veeva, Adobe Connect, FB Messenger, Chat integration and/or SMS.
  • Experience with clinical detailing at scale (scripts, IVAs, objection handling) and integration of CME/webinars and samples/literature into the sales cycle.
  • Experience in creating and managing sales incentives.

Knowledge, Skills & Abilities:

  • Clinically credible communicator who can coach reps to quality and influence cross‑functional partners.
  • Proven knowledge of managing contact center operations and technology.
  • Strong interpersonal skills, and demonstrated ability to lead, manage, develop, and motivate a large contact center team.

CareTria

CareTria helps to inform and support Healthcare Professionals through high‑quality outbound engagement. They seem to be a growing company with a focus on a positive and inclusive employee experience.

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