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  • Own the end-to-end new hire onboarding experience for assigned operations teams.
  • Design and facilitate ongoing refresher, upskilling, and process change training as business needs evolve.
  • Build and maintain all training materials for assigned teams.

Training Instructional Design LMS Documentation

4 jobs similar to Operations Training Specialist, Contact Center

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$65,000–$68,000/yr
US

  • Design, deliver, and continuously improve training programs.
  • Equip staff with the knowledge, tools, and confidence needed to perform.
  • Support new-hire onboarding, skill development, and regulatory compliance training.

Evry Health is a next-generation health plan built on the belief that healthcare should be simple, transparent, and centered around the member. Their team is mission-driven, collaborative, and committed to removing the complexity that too often stands between people and the care they need.

$163,800–$235,400/yr
US

  • Own the full lifecycle of enablement for service teams.
  • Coach Enablement Leads in facilitation and content delivery.
  • Collaborate with Support, CX, HR, and regional site leaders.

Apollo.io is the leading go-to-market solution for revenue teams. They are trusted by over 500,000 companies and millions of users globally and are one of the fastest growing companies in SaaS, valued at $1.6 billion.

  • Create engaging and effective training materials that align with organizational goals.
  • Deliver Onboarding Training sessions on site ensuring participants grasp complex concepts and practical applications.
  • Develop and implement evaluation mechanisms to assess the effectiveness of training programs.

T5 Services is dedicated to fostering a culture of continuous learning and professional development. They aim to bridge the gap between current capabilities and evolving technical requirements with a focus on cultivating a skilled and proficient workforce.

US

  • Build and lead a compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
  • Own forecasting, analytics, performance optimization, process excellence, and technology stack maturity for the Inside Sales team.
  • Create and manage incentive programs and coach to quality using call analytics and standardized scorecards.

CareTria helps to inform and support Healthcare Professionals through high‑quality outbound engagement. They seem to be a growing company with a focus on a positive and inclusive employee experience.