Manager, Data and Analysis

Data Infrastructure & Systems Management:

• Manage the Hotline's data collection and telecommunications systems, ensuring infrastructure supports evolving needs.
• Establish data governance standards, including validation protocols and quality control procedures across all sources.
• Develop and maintain routine reports for internal assessment, performance tracking, and external requests.

Data Analysis & Reporting:

• Conduct robust, multi-layered analysis to identify trends and patterns informing program decisions and stakeholder reporting.
• Design and maintain performance dashboards and visualizations that communicate key insights clearly to diverse audiences.
• Lead the development of comprehensive monthly, quarterly, and annual reports, ensuring accuracy and alignment with requirements.

Team Leadership & Operations:

• Directly supervise the CQI Specialist, providing guidance, feedback, and professional development support.
• Conduct training to foster a data-informed culture and ensure consistent application of data standards across the team.
• Participate in key Hotline meetings and maintain strong working relationships to support project goals and engagement initiatives.