Senior SBU System Support Analyst

Job Summary:

• Work collaboratively on a geographically diverse agile team.
• Deliver a variety of data products & solutions.
• Enable the service organization to deliver world class service.

Responsibilities:

• Define role/capability requirements, permission models, and scalable access patterns for application users.
• Lead AD group consolidate, remove stale AD groups, remediate over‑entitlements.
• Conduct impact analysis on incoming requests and feedback.

Qualifications:

• Strong leadership, communication, collaboration skills.
• Knowledge of call center business operations, objectives and strategies.
• Proficient in Excel and database query tools such as SQL