Responsibilities:
- Use multiple systems to research, reconcile, and resolve customer inquiries and complaints efficiently.
- Engage customers reconsidering cancellation by highlighting benefits and available deals to retain loyalty.
- Fulfill order requests, provide shipping information, and meet standard contact center performance metrics.
Qualifications:
- High School Diploma or GED with 1-2 years of customer service experience required.
- 1 year of customer service in a Contact Center setting and proficiency with Windows, Google Suite, and Microsoft Office are preferred.
- Working knowledge of call center systems and workflows is also preferred for this role.
Compensation & Benefits:
- Comprehensive healthcare with 100% premium coverage for employee-only medical, dental, and vision plans.
- Annual bonus, 401k matching up to 3.5%, and an Employee Stock Ownership Plan for retirement.
- Professional development opportunities, performance-based pay increases, and reimbursements for personal cell phone and internet usage.
Golden Pet Brands
Golden Pet Brands is a pet nutrition company focused on creating a world where pets live longer, healthier lives from their first meal. The company emphasizes employee well-being with comprehensive benefits and has donated over $9 million to charitable causes.