Independently manage a minimum of fifty accounts, anticipate client needs, and drive retention and identify opportunities for up-sell.
Build strong relationships with primary client contacts and ensure day-to-day needs are met.
Prepare and conduct regular plan reviews with clients and partner with producer to define agendas and coordinate required materials.
Newfront is a team of risk and reward advisors providing industry leading services and resources in insurance, risk management, employee benefits and retirement programs. The company embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.
Manage client on-boarding, program implementation and client education.
Maximize sales growth, account penetration and retention by partnering with Sales.
Project management of all client implementations, coordinating with internal departments.
Blackhawk Network (BHN) provides branded payment solutions to businesses, helping them grow revenue, increase loyalty, and engage consumers. It operates a global network with over 400,000 consumer touchpoints, offering gift cards, egifts, corporate payouts, and rewards.
Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion.
Manage multiple customer projects simultaneously; work with customers, partners, & internal solutions consultants to drive positive progress.
Proactively identify risks pertaining to time, scope, & budget and develop comprehensive mitigation strategies with clear communication plan.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Its global team of innovators is customer-obsessed and building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
Supporting the strategic efforts of the POD leader in managing key business accounts.
Managing the collateral feedback and approval process, ensuring customer-facing materials receive required sign-off prior to distribution.
Creating monthly customer-centric content to keep the broader organization apprised of customer updates.
Marqeta is changing the way money moves, offering a card issuing platform with flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. They power well-known brands and aim to unlock equitable financial access for all.
Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner.
Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
Understand all processes and procedures related to PassTime products/services such as security, airtime renewal, and placing product orders.
PassTime is a leading provider of award-winning GPS Solutions, serving the automotive industry for over 25 years. With over 10,000 businesses worldwide, they prioritize expertise and understanding of customer needs, offering advanced technology and holding numerous technology patents.
Understands client needs and delivers Catalist services by translating requests to internal teams.
Functions as a client advocate, coordinating project delivery and problem-solving with internal teams.
Oversees all assigned client projects from start to finish, ensuring timely and accurate delivery with actionable insights.
Catalist provides progressive organizations with data, software, and services for civic engagement and advocacy over 20 years. The company employs a dedicated team of technologists and experts focused on supporting Democratic campaigns and progressive communities.
Supports the Retrieval Operations team with new technology initiatives and system issue triage.
Develops and delivers progress reports, proposals, and requirements documentation.
Manages project dependencies, critical paths, milestones, and deliverables.
Cotiviti enables healthcare organizations to deliver better care at a lower cost through advanced technology and data analytics. They work with more than 180 healthcare payers.
Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.
Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.
Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
Analyze business and technical requirements to define scalable and efficient architectures
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
The Campaign Specialist supports Retailer and CPG funded Shopper Marketing initiatives, utilizing our proprietary shelfAdz® media solution.
This person is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management.
The incumbent is a primary point of contact for assigned clients, providing day-to-day client relationship management.
Avery Dennison Corporation is a global materials science and digital identification solutions company offering branding and information solutions. They employ approximately 35,000 employees in more than 50 countries, and their reported sales in 2025 were $8.9 billion.
Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.
Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Answer incoming phone calls promptly and professionally
Efficiently manage a high volume of calls and email correspondence
Deliver exceptional customer service while maintaining strong client relationships
We specialize in providing advanced environmental consulting and remediation services for industrial and commercial sectors. Our team helps businesses manage environmental risks, maintain regulatory compliance, and implement sustainable practices.
Serves as direct contact between partner, PM, PMO office, Sales, Sales Operations and clients to coordinate all business requirements.
Works with Project Manager and Client Experience stocking team to manage product needs, availability and delivery.
Manages all aspects of the product delivery including tracking, scheduling deliveries and managing returns back to partner warehouse.
Connection calms the confusion of IT by guiding the connection between people and technology. The team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.
Serve as the primary point of contact for assigned client accounts, building strong relationships.
Support account growth by identifying opportunities to introduce new solutions.
Partner with internal teams to support the development and execution of client KPIs.
Heartbeat Health is a virtual-first cardiovascular care company, providing patients with convenient, high-quality heart care. They leverage real-time data and AI to empower providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.
Maintain and update Health Scorecards to support executive engagement.
Coordinate and document internal discussions related to executive sponsor programs and account strategy.
Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.
Rimini Street is a global provider of enterprise software support, managed services, and Agentic AI ERP solutions. They serve Fortune Global 100, Fortune 500, midmarket, public sector and government organizations and are committed to innovation and client success.
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.
Drive implementation from end to end, both internally and externally with client teams
Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, and is backed by leading investors such as Deerfield Management. The Coherenauts who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles.
Develop task lists or project schedules in alignment with the scope and objectives defined in the Statement of Work
Coordinate technical resources as needed to provide support or ensure delivery of a successful solution, depending on the agreement with the client
Serve as the primary point of contact for the project team for the engagement
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business, with over 1,200 employees all over the United States.
Provide timely responses to customer service inquiries via product ticket system.
Collaborate with team members to provide resolutions to customer inquiries.
Identify recurring service requests and offer knowledge base articles or other solutions.
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries. They provide cloud-based software and services to help nonprofits and associations address challenges in engaging communities, simplifying operations, and growing revenue.
Translate abstract business needs into actionable, prioritized requirements.
Cultivate deep partnerships across the Global Operations ecosystem.
Drive project momentum by maintaining accountability for timelines.
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They are dedicated to remote-first work, with a strong culture of connection and global inclusion, part of a vibrant team with diverse experiences making a global impact each day.