Customer Care Coordinator

PLOS

Remote regions

Europe

Salary range

$29,791–$32,270/yr

Benefits

5w PTO

Role Summary:

  • Deliver exceptional customer service through problem ownership.
  • Provide proactive engagement, integrity, and accountability.
  • Support continuous organizational improvement.

Responsibilities:

  • Manage high volume of incoming queries.
  • Identify and assess customers’ needs.
  • Build sustainable relationships and trust with customers.

Knowledge and Skills:

  • Proven customer support experience.
  • Strong professional communication skills.
  • Excellent time-management skills.

PLOS

PLOS is committed to open science, removing barriers, and promoting inclusion in knowledge creation and sharing. They publish research outputs and are supported by a global in-house team and partnerships with scholarly organizations.

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