Bilingual (English/Spanish) Personal Injury Intake Case Manager

Key Responsibilities:

• Serve as primary client contact for personal injury cases from intake through treatment and case readiness.
• Coordinate medical treatment, insurance claims, property damage, and case progression with high-volume caseload management.
• Document all interactions accurately and escalate cases requiring attorney review.

Qualifications:

• Minimum 6 months of experience in personal injury intake, case management, or high-volume call center environment.
• Fluent in English and Spanish, with strong communication and organizational skills.
• Ability to work independently in a remote environment and manage multiple tasks simultaneously.

Work Environment:

• Fast-paced, high-volume personal injury intake setting with collaborative team culture.
• Requires professionalism, empathy, and responsiveness to clients in stressful situations.
• Full-time remote position with 40-hour workweek, including occasional weekend day.