Application Systems Admin (Bilingual-Spanish)

About the position:

• The Application Systems Administrator serves as the primary Tier 2 support resource for the Help Desk.
• This role administers user accounts, manages application access, and coordinates incident response.
• The position supports bilingual Spanish-speaking operations to ensure seamless service delivery.

Role Responsibilities:

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting and guidance.
• Perform incident triage and coordinate level 2 support activities with technical teams.
• Administer and maintain user accounts within AIMS, PAS, and other authorized systems.

Required Qualifications:

• Associate degree in IT or related field, or equivalent experience.
• Minimum two years of experience in Help Desk, System Administration, or Application Support.
• Bilingual (Spanish) conversational proficiency and customer service support.