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Accountabilities:
- Serve as primary Tier 2 escalation point for Help Desk agents.
- Administer user accounts and access permissions across enterprise applications.
- Coordinate service restoration during application failures and outages.
Requirements:
- Associate degree in IT or related field, or equivalent experience.
- At least 2 years of experience in Help Desk or system administration.
- Hands-on experience with user account management and access controls.
Benefits:
- Competitive compensation package and flexible work schedules.
- Fully remote work environment for U.S.-based employees.
- Training, professional development, and career growth opportunities.
Partner Company
The company is a technology services provider that supports government and mission-critical operations. It fosters a collaborative, learning-oriented culture with a focus on employee engagement and growth.