Provide Tier 1 technical support to end users via phone, email, and ticketing systems.
Verify user identities, perform password resets, account unlocks, and manage credentials.
Document incidents, prioritize requests, and escalate complex issues to Tier 2/3 teams.
Jobgether is an AI-powered job matching platform that connects candidates with remote and flexible jobs. It is a growing company that emphasizes technology and candidate experience.
Provide expert guidance and implementation support for enterprise software solutions to optimize customer workflows.
Configure, administer, and manage systems while building strong client relationships and driving measurable outcomes.
Analyze business requirements, conduct system reviews, and recommend improvements aligned with best practices.
The company provides expert guidance, implementation support, and managed services to help customers optimize enterprise software solutions. The team fosters a collaborative culture focused on knowledge sharing, continuous improvement, and customer success.
Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence with automated notifications and escalation procedures.
Submit the Quarterly Ticketing & Version Control Optimization Review to assess ticket resolution performance and recommend process improvements.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry. They deliver tailored solutions for national security missions worldwide, with a focus on trusted leadership and results.
Provide remote support to CI customers and aid in user account management.
Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
Participate in remote chat service delivery and test software deployments.
Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
Troubleshoot and resolve incidents, document findings, and maintain service levels.
Work in a 24/7 remote environment with rotating shifts including nights and weekends.
The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.
Provide Tier 1 front-line support to end users through phone, email, and ticketing systems.
Perform account administration tasks including password resets, account unlocks, and credential delivery.
Document, triage, prioritize, and route incidents to appropriate support teams.
Makpar is a comprehensive professional and technical solutions provider for the Federal government. They have a connected and engaged workforce dedicated to delivering success for clients and the American people.
Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.
PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.
Establish and lead a unified Tier 1 helpdesk serving a global user community.
Manage a small team of Helpdesk Officers, setting standards for service quality and resolution.
Collaborate with engineering, product, and partner teams to improve processes and user experience.
The company provides technology solutions to support language communities and Bible translation efforts. It is a mission-driven, fully remote organization with a small, collaborative team.
Provide Tier 2 and Tier 3 technical support for ATIS applications via phone, email, and ticketing systems
Troubleshoot and resolve application, network, and system issues, and document resolutions in the ticketing system
Support manual testing and transition to automated testing for ATIS software delivery
LMI is a digital solutions provider accelerating government impact with innovation and speed. Headquartered in Tysons, Virginia, the company serves defense, space, healthcare, and energy sectors with a focus on agility and collaboration.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.
Lead IAM assessment discovery sessions to deep-dive into custom Access Management solutions.
Build assessments with recommendations and roadmaps, and help clients through vendor selection.
Act as a trusted advisor for clients through the presales process to identify best-fit services.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. Since 2011, they have grown to over 1,200 employees and are known for a collaborative culture with knowledgeable colleagues.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Administer and configure IT software and services including JumpCloud, Google Workspace, Slack, Zoom, and Jira/Confluence.
Automate manual processes and build scalable solutions using APIs and automation tools.
Provide Tier 2 support and translate business needs into technical solutions.
Zensurance is a leading InsurTech company redefining commercial insurance for Canadian businesses through a digital-first platform. The company has been recognized for its rapid growth and industry impact, with a team-oriented culture focused on ownership, collaboration, and innovation.
Monitor software licensing support channels and respond to user requests promptly.
Process service requests while ensuring accurate documentation of user and product information.
Assist end users with software licensing requirements and coordinate with vendors for resolution.
Our partner is a technology-focused company that provides software asset management solutions to support critical missions. They operate with a collaborative culture and offer professional growth opportunities in a remote environment.
Manage user access and permissions, including setting up new users, permission sets, and role sharing.
Work through the internal request queue, triage, resolve, and document changes clearly.
Diagnose and fix flow errors, broken automations, and other everyday breakage.
Apollo Information Systems is a cybersecurity services company delivering comprehensive security and compliance programs to organizations. Backed by a Series A investment, the company is growing rapidly with a collaborative environment where deep cybersecurity expertise meets business acumen.
Provides front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
Documents and prioritizes incoming issues, follows escalation procedures, and collaborates with Technology, Client Services, and Partner Integration teams.
Maintains operational continuity and meets contractual SLAs while delivering exceptional partner support experience.
U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.
A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.