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Responsibilities:
- Serve as a primary point of contact for incoming calls and after-hours HHA and PDN cases.
- Monitor and verify caregiver attendance, respond promptly to call-outs and missed visits.
- Coordinate coverage for open cases, communicate scheduling changes, and escalate urgent matters.
Requirements:
- Fluent in English and Spanish with at least 3 years of U.S. healthcare experience.
- Strong computer skills, ability to navigate multiple systems, and reliable remote work setup.
- Excellent telephone etiquette, multitasking, and problem-solving abilities.
Why This Role:
- Great opportunity for a bilingual professional in a fast-paced healthcare environment.
- Support patients, caregivers, and staff while managing time-sensitive calls and staffing remotely.
- Enjoy a consistent Monday–Saturday schedule with flexibility for morning and holiday coverage.
SnappyCX
One of our clients, a home care agency, is seeking a reliable and experienced Bilingual Receptionist / On-Call Weekend Coordinator to manage high call volumes and time-sensitive staffing matters. The company prioritizes patient care and efficiency, supporting a remote team environment.