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• Manage and grow a portfolio of client accounts in the steel fabrication industry, ensuring adoption, retention, and renewals.
• Act as the main point of contact for clients, leading check-ins, business reviews, and identifying upsell opportunities.
• Collaborate with sales, product, and support teams to drive client success and gather feedback for product improvement.

Eterio Realities builds augmented reality tools for industrial manufacturing, including FabStation, an AR-enabled manufacturing execution system used by 250+ fabrication shops worldwide. The company has a team of 30+ people across Canada and India, with a fully remote, collaborative culture focused on innovation.

• Own the full customer lifecycle, acting as a trusted advisor to help clients maximize value from Symplicity and Orbis solutions.
• Facilitate discovery workshops and translate business requirements into actionable recommendations for internal and external teams.
• Proactively identify at-risk clients, drive adoption, and uncover upsell opportunities while supporting billing and community initiatives.

Symplicity & Orbis Communications creates innovative technology solutions for post-secondary institutions, helping universities improve student experiences and strengthen connections. The company fosters a collaborative and supportive culture focused on employee wellbeing, professional development, and team engagement.

• Acquire new clients and maintain high-quality service for existing customers.
• Prospect new clients, coordinate submissions, and prepare sales.
• Follow up on sales progression and maintain the CRM database.

TRADER is a Canadian leader in digital automotive solutions, with its AutoSync platform supporting over 3,500 dealerships nationwide. As part of the AutoScout24 group, the company is shaping the future of automotive retail in Canada and beyond.

• Own the full onboarding journey for net-new customers, from setup to live handoff with Customer Success.
• Manage multiple concurrent onboardings in a high-volume environment with 1:1 and group training.
• Drive customers to adoption and self-sufficiency, collaborating cross-functionally to improve the onboarding playbook.

Roofr provides a CRM platform for roofing businesses, integrating sales tools, payments, and material ordering. They are a successful startup with a strong culture and financials, offering growth opportunities.

• Manage a portfolio of higher education customers across Spain and France, driving adoption, satisfaction, retention, and long-term success.
• Build strong relationships with stakeholders from Deans to instructors and execute account plans aligned with customer goals.
• Collaborate with Sales, Product, Marketing, and Solutions teams to identify upsell, cross-sell, and renewal opportunities.

Turnitin is a global education technology company that develops learning integrity solutions used by over 16,000 institutions worldwide. With a remote-first culture and team members in over 35 countries, it fosters a diverse, collaborative environment focused on improving learning outcomes.

• Provide accurate, professional support to small-business banking clients in French and English.
• Recommend suitable business banking products and financial solutions through needs-based conversations.
• Work with internal partners to resolve complex issues and deliver a seamless client experience.

The hiring partner company provides business banking products and services to small-business clients across Canada. It offers a collaborative, inclusive remote culture with training, coaching, and professional development opportunities.

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Accurately capture and update customer information in internal systems and CRM platforms.

MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.

• Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
• Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
• Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

• Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
• Drive product adoption and identify upsell and expansion opportunities.
• Act as the voice of the customer internally, resolving issues and conducting business reviews.

Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.

• Act as a strategic advisor for key accounts, building executive-level relationships and conducting regular QBRs.
• Understand complex business challenges and provide guidance on using consumer insights to drive ROI.
• Monitor customer health, identify growth opportunities, and collaborate with internal teams to improve experience.

Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.

• Act as the first point of contact for clients and resolve complaints while improving processes.
• Build and maintain trusted relationships with assigned carriers and collaborate with internal departments.
• Handle incoming calls and communicate with carriers, brokers, and potential clients via email, text, or phone.

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. The company values teams over individuals, encourages experimentation and iteration, and emphasizes mental health, work-life balance, and diversity.

• Provide bilingual support to a dealer network on warranty policies, claims, and reimbursement inquiries.
• Process and review warranty claims for accuracy and compliance within a structured call centre environment.
• Manage recurring warranty administration tasks and meet service-level targets.

• Lead client-facing HRIS and payroll integration projects from kickoff to post-launch stabilization.
• Translate business and operational requirements into clear technical documentation and data mappings.
• Manage project plans, timelines, risks, and dependencies across multiple concurrent engagements.

Jobgether is an AI-powered job matching platform that connects top candidates with hiring companies. It uses objective, AI-based review to streamline recruitment and support career growth.

• Manage and mentor Regional Account Managers and Client Success Managers to support a national client base.
• Develop account management strategies to drive client growth, retention, and long-term business objectives.
• Lead strategic client relationships and serve as executive sponsor for key accounts.

WWHS provides international recruitment and account management services for healthcare clients, maintaining relationships with over 100 core clients nationwide. The company emphasizes operational excellence, client loyalty, and building high-performing sales and operations teams.

• Manage a portfolio of customers throughout the post-onboarding journey, focusing on retention, adoption, and revenue growth.
• Conduct strategic meetings, product demos, and training sessions in Spanish for clients and partners in Mexico.
• Monitor health scores and business metrics to proactively identify risks, opportunities, and expansion potential.

Partner is a SaaS company providing omnichannel customer engagement software. They are a growing team with a data-driven culture, using AI tools and collaboration to deliver customer success.

• Provide bilingual (French/English) customer service through phone and online chat, assisting prospective and existing patients with their vision care needs.
• Manage appointment scheduling, follow-ups, and patient records to optimize clinic calendars and drive engagement.
• Meet performance targets for bookings and conversions while delivering high-quality, empathetic support and collaborating with the team.

This company operates a network of vision care clinics, providing personalized patient support and appointment scheduling. They foster a collaborative, inclusive culture focused on employee well-being and quality patient care, with a remote-first team environment.

• Manage and grow a portfolio of SMB clients through effective account management and relationship building.
• Own the campaign lifecycle from trafficking to optimization within the MediaGo DSP, including pixel and S2S post-back implementation.
• Monitor and optimize campaign performance daily to achieve client KPIs while troubleshooting creative and technical issues.

Baidu USA powers MediaGo, a programmatic advertising platform for display, native, and video campaigns. The company values integrity, customer focus, business expertise, and results-driven performance.

• Own and grow a portfolio of existing customers, including complex multi-entity accounts, identifying opportunities to expand adoption of Versapay's payments, AR automation, collaboration, and cash application solutions.
• Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
• Engage finance, accounting, and IT executives, along with PE-backed and holding-company stakeholders, to lead commercial negotiations and position Versapay as a critical partner.

Versapay automates accounts receivable and B2B payment collections, connecting finance teams, customers, and business systems in one ecosystem. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

• Build and manage strategic relationships with enterprise and strategic clients across the EMEA region.
• Own commercial outcomes including renewals, expansions, retention, and customer growth within your portfolio.
• Act as a strong internal voice for customers to influence product priorities and improve customer experience.

This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.

• Develop and execute customer success strategy to drive retention, adoption, and long-term value.
• Lead strategic account planning, executive engagement, and revenue expansion with Sales.
• Scale a high-performing organization, champion AI adoption, and use data to optimize success.

Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.