Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Conduct high-volume inbound and outbound patient outreach to educate, engage, and enroll eligible patients.
Explain the value of care management programs and build rapport to address questions and enrollment objections.
Document patient interactions accurately and collaborate with care teams to ensure continuity of care.
Jaan Health is an AI-based care management company that helps healthcare providers deliver proactive care through its Phamily platform. It is a fast-growing, early-stage company with a smart, humble, and collaborative team focused on improving healthcare.
Processes electronic medication refill requests and communicates with providers and patients.
Ensures compliance with all HIPAA regulations and maintains patient confidentiality.
Provides excellent customer service and assists with prior authorization and medication assistance guidance.
St. Elizabeth Healthcare provides medical services as one of the largest healthcare providers in the Northern Kentucky region. The organization emphasizes a culture of caring for patients and each other, with a focus on innovation and community.
Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
Meet sales objectives and provide feedback on call issues to improve service delivery.
TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.
Engages members proactively and reactively to build trust and drive benefit and program engagement through motivational interviewing.
Develops individualized care plans based on comprehensive clinical, psychosocial, and SDOH assessments, coordinating resources across the care continuum.
Educates members and providers on benefits, digital health solutions, and self-management strategies while supporting utilization review and documentation.
Evry Health is a digital-first health plan focused on delivering comprehensive, member-centered care coordination for its fully insured commercial population. The company operates as a fully remote team with headquarters in Dallas, Texas, emphasizing a technology-forward and collaborative culture.
Manage, triage, and assign clinical pharmacy referrals to the appropriate clinical pharmacy team member.
Schedule patient/caregiver appointments and prepare charts for pharmacist-driven clinical programs.
Communicate with pharmacies, insurance companies, and internal teams to resolve medication access barriers.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs, delivering 24/7 virtual-first and in-home medical, behavioral, and social care. The company is guided by values like Children First, Earn Trust, and Embrace Humanity, fostering a culture of empathy, innovation, and diverse perspectives.
Support Pharmacists and patients by conducting medication reviews and optimizing prescription drug therapy.
Make outbound calls and take inbound calls to collect medication history and provide counseling.
Work remotely with a flexible schedule within EST business hours and participate in training with camera on.
Humana is a leading U.S. healthcare company that provides insurance and healthcare services to millions. With a large workforce, Humana fosters a caring community and supports career growth.
Process new and refill prescriptions accurately while maintaining productivity and quality standards.
Contact physician offices and clients for refill authorization and order verification as needed.
Document correspondence, prepare audit sheets, and provide backup support to pharmacy groups.
Symbria Rx Services provides patient-centered pharmacy care to seniors in senior-living and post-acute settings. As a 100% employee-owned healthcare company, Symbria fosters a collaborative culture and has been serving for over 20 years.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Handle incoming calls and provide timely responses to member and provider inquiries.
Document customer interactions in a CRM system and maintain accurate account history.
Collaborate with team members and make outbound calls to follow up on voicemail and support operational needs.
Qualfon is a global provider of omnichannel customer experience and business support solutions, supporting clients with call center, lead generation, and ecommerce services. The company aims to create job opportunities and foster a supportive, purpose-driven team culture.
Research and compile three to five pre-screened resources for each client request, delivering them telephonically and via internet within two business days.
Provide resources in both English and Spanish, covering childcare, elder care, education, and personal convenience needs.
Document all work life packages in ComPsych databases and collaborate with the team to share findings and improve processes.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, providing end-to-end support to more than 75,000 customers across 200 countries. With over 40 years of experience, the company serves 40% of the Fortune 500 and is dedicated to helping individuals and organizations thrive.
Conduct proactive outbound outreach to members via phone, text, and email.
Maintain accurate CRM records of member interactions and qualification statuses.
Follow structured scripts and processes while building rapport and encouraging member participation.
This company supports a large member community through personalized outreach and award qualification activities. It offers a fully remote, independent contractor opportunity with a supportive professional community.
Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.
Conduct proactive one-on-one outreach to community members via phone, text, and email to guide them through an award-qualification process.
Maintain accurate CRM records in Close.io, including call logs, status updates, and follow-up activities.
Complete required documentation, reference forms, and supporting administrative tasks to ensure member recognition.
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets. The company offers various open roles, free training, and a vibrant support community for its contractors.
Answer and respond to incoming calls from nursing staff and doctors to address concerns and inquiries.
Process new and refill prescriptions, verify eligibility, and input prescriptions while maintaining productivity and quality standards.
Document correspondence, prepare audit sheets, and forward incomplete scripts to the appropriate department for resolution.
Symbria Rx Services provides pharmacy, rehabilitation, and well-being services for senior-living and post-acute communities. The company is a 100% employee-owned healthcare provider with over 20 years of experience and a culture guided by integrity, compassion, stewardship, innovation, and teamwork.
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies to support medication adherence.
Collaborate with patients to identify and remove barriers to medication adherence, escalating clinical issues to pharmacists.
Document interactions and coordinate with providers and pharmacies to ensure prescription refills occur as scheduled.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Conduct thorough research on attributed patients to understand their healthcare needs and barriers to enrollment.
Perform telephonic outreach to caregivers and healthcare professionals to enroll children and ensure a seamless onboarding experience.
Develop deep knowledge of SSI program and collaborate with Provider Engagement Specialists to support enrollment efforts.
Imagine Pediatrics is a tech-enabled pediatrician-led medical group reimagining care for children with special health care needs. It is a startup with a values-driven culture focused on compassion and innovation.
Handle inbound and outbound calls to book and confirm appointments for members.
Follow up on missed visits and update scheduling systems quickly and accurately.
Escalate urgent member needs as they arise while working fully remotely.
Urrly is a company that helps members access care by managing appointment scheduling and follow-ups. They emphasize fairness and use AI to review applications, with a culture focused on clear tasks, stable work, and follow-through.
Handle inbound and outbound calls as the first point of contact for customers.
Assist with payments, renewals, cancellations, and resolve issues promptly.
Document interactions, collaborate with the team, and maintain high customer satisfaction.
We are UNIFIN, Inc., a growing tech company focused on building innovative digital solutions. We value creativity, collaboration, and continuous learning.