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Responsibilities:
- Own account, access, feature, and transaction inquiries through resolution.
- Troubleshoot across web and mobile, documenting steps and device details.
- Escalate defects and safety concerns to the proper teams.
Requirements:
- 2+ years in customer or technical support for a consumer app.
- Strong written communication and case management skills.
- Experience with ticketing systems and web/mobile troubleshooting.
Benefits:
- Competitive USD salary with annual reviews.
- Generous PTO and health insurance subsidy.
- Paid training and certifications for growth.
Puzzle
Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.