Source Job

• Serve as the primary advocate and point of contact for egg donors (Split Members) as they navigate their egg freezing and donation journey.
• Manage a portfolio of cases from match through retrieval, coordinating with fertility clinics, scheduling travel, and tracking progress in CRM.
• Build and optimize case management best practices, educate members, and resolve issues quickly while following ASRM and FDA guidelines.

Cofertility is a Series A fertility and family planning company offering egg freezing and donation services, including a program where women can freeze their eggs for free when donating eggs to families. They are a fully remote team spread across the US, valuing autonomy, meaningful work, and collaboration.

• Design scalable community engagement strategies and enablement frameworks.
• Manage escalation processes, track adoption metrics, and translate data into executive-ready recommendations.
• Build SOPs, playbooks, and cross-functional training that improve operational consistency.

Unite Us operates a national network and software platform that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company thrives in a fast-paced, evolving environment and is committed to building a diverse, inclusive team.

• Provide direct support to parents via phone, text, email, chat, video, and social media about their child's educational program.
• Maintain accurate records, use the help ticketing system to triage and respond to parent requests, and update databases.
• Advise parents on building education program schedules and coordinate with team members to provide consistent information.

OpenEd provides customized, world-class education and resources to over 100,000 students, empowering families across the country. With an eNPS of 79, the company ranks in the top .1% of technology companies and values customer focus, transparency, and continuous learning.

• Serve as the primary contact for incoming patient inquiries, guiding families through the enrollment process with a warm, patient-centered approach.
• Manage enrollment documentation, scheduling, and system updates across Salesforce and Athena to ensure timely and accurate processing.
• Collaborate with scheduling teams and providers to support families, demonstrate excellent communication, and meet service level agreements.

Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. The team is mission-driven, celebrates diversity, and fosters an inclusive, collaborative culture where every member contributes to the vision of cultivating the full potential of every child.

• Resolve complex issues impacting providers and members as a subject matter expert.
• Manage a queue of assigned cases and communicate via calls, messages, and email.
• Collaborate with production teams to improve the member and provider experience.

Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.

• Execute 80–100+ daily outreach touchpoints via phone, SMS, and email to connect with members and guide them through intake.
• Strategically adapt outreach timing, channels, and messaging to build trust, handle objections, and persuade undecided members.
• Own member relationships from first outreach through successful handoff to the Care team, ensuring accurate documentation and HIPAA compliance.

Leap is a fast-growing benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with numerous Fortune 500 companies and TPAs, with a startup culture focused on impact, innovation, and real value for patients and employers.

• Lead end-to-end payer enrollment operations for a large enterprise client, standing up teams and workflows from day one.
• Manage delivery against SLAs, run performance reviews, and own the client relationship and escalations.
• Drive automation and process improvements, own account economics, and scale to a portfolio of enterprise clients.

Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance for healthcare organizations. They are a fast-growing healthcare technology company backed by $130M in funding and recognized as a best place to work, on a mission to transform healthcare at scale.

• Own customer issues from start to finish while investigating and troubleshooting payer enrollment and credentialing inquiries.
• Manage a high-volume support queue with timely, accurate, and thoughtful email responses.
• Collaborate with Customer Success, Product, Engineering, and Operations to resolve complex issues and improve processes.

Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring for healthcare organizations. It is a fast-growing healthcare technology company backed by $130M in funding, recognized as a top startup and a Glassdoor Best Place to Work.

• Serve as the primary point of contact for prospective clients and referral partners, engaging with warmth and structure.
• Conduct structured screenings, verify insurance benefits, and educate clients on PHP and IOP programs.
• Own the admissions funnel, follow up reliably, and ensure every interaction ends with a clear next step.

Guidelight Health is a behavioral healthcare company delivering PHP and IOP services to transform lives. We are a newly launched organization building a passionate, forward-thinking team to redefine mental health care.

• Manage benefit eligibility checks and prior authorization requests end-to-end.
• Coordinate staffing, shipping, and document follow-up with provider offices and partners.
• Build and improve workflows for member activation in a fully remote setting.

Leap is a benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with Fortune 500 companies and leading TPAs, and are building an outlier company with focus, energy, and commitment.

• Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
• Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
• Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.

Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.

• Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
• Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
• Use data to spot trends, find root causes, and turn insights into clear action plans.

Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.

• Provide timely, accurate, and empathetic support to Raya members via email.
• Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
• Analyze support data and collaborate with leadership to improve member experience and workflows.

Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.

• Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
• Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
• Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.

Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.

• Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.
• Drive retention across assigned customer accounts and actively partner with community-based organizations to strengthen relationships and address shared goals.
• Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations, and track campaign metrics in Salesforce.

Unite Us operates a national network and software platform that connects health and social services organizations to improve whole-person health. Founded in 2013, the company fosters a collaborative and inclusive culture, and is an equal opportunity employer.

• Serve as a primary point of contact for member inquiries through phone, chat, and other channels, providing compassionate and efficient support.
• Coordinate complex scheduling, care workflows, and urgent requests while partnering with clinical providers and operations teams.
• Build trust through empathetic communication, accurate documentation, and thoughtful problem solving to ensure a seamless care experience.

Tia is building a new model for women's healthcare that integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. The company is a Series D venture-backed organization trusted by over 120,000 women across four markets, with a culture focused on excellence and continuous improvement.

• Conduct thorough research on attributed patients to understand healthcare needs and enrollment barriers.
• Perform telephonic outreach to caregivers and health professionals to enroll children and ensure onboarding.
• Handle inbound calls, develop SSI knowledge, and collaborate with Provider Engagement Specialists.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group providing 24/7 virtual-first and in-home care for children with special health needs. It is a startup with a values-driven culture focused on diversity, equity, and inclusion.

• Serve as the primary contact for students and families via email and phone, showing empathy and professionalism.
• Investigate and resolve student concerns, collaborating with internal teams to deliver timely outcomes.
• Coordinate onboarding, maintain records, and proactively check in to ensure student satisfaction.

MedSchoolCoach provides personalized advising, tutoring, and support for students pursuing medical education. The company maintains a compassionate, collaborative culture focused on student success and exceptional service.

• Provide world-class customer support to patients and advocates via phone, email, and chat.
• Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
• Gather and track feedback to improve the Solace platform and client experience.

Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.

• Own and execute recurring administrative event workflows, including TRFs, courier scheduling, and PHI dispatch.
• Act as the operational liaison between Events, Logistics, and external partners to ensure SLA compliance.
• Provide on-the-ground support at high-volume events and troubleshoot logistical issues in real time.

GRAIL is a healthcare company focused on early cancer detection through innovative blood testing. They operate with a remote-first, collaborative culture, emphasizing operational excellence and teamwork.