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About Medallion:
- Medallion is a leading provider operations platform automating licensing, credentialing, payer enrollment, and compliance for healthcare.
- It's a fast-growing healthcare tech company backed by $130M and recognized as a top workplace.
The Role:
- You'll be the first point of contact for customers navigating payer enrollment, credentialing, and platform questions.
- You'll manage a high volume of support requests and collaborate with internal teams.
Responsibilities:
- Own customer issues from start to finish.
- Deliver timely, accurate, and thoughtful responses via email and support tools.
- Partner with Customer Success, Product, and Operations to resolve complex issues.
Qualifications:
- 3+ years in customer support, preferably healthcare or SaaS.
- Experience with payer enrollment, credentialing, and Intercom.
- Strong communication, problem-solving, and Google Workspace skills.
Medallion
Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring for healthcare organizations. It is a fast-growing healthcare technology company backed by $130M in funding, recognized as a top startup and a Glassdoor Best Place to Work.