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About the Role:
- High-volume, outbound-first position engaging members across phone, SMS, and email.
- Guide members through the intake process with strategic thinking, empathy, and warmth.
Key Responsibilities:
- Execute 80–100+ daily outreach touchpoints and manage multiple open cases without letting anything fall through the cracks.
- Gather and validate member information, schedule appointments, and prepare comprehensive handoffs to Care Coordinators.
What We're Looking For:
- 2+ years in high-volume outreach or client-facing roles, with a persuasive and empathetic communication style.
- Tech-savvy, adaptable, and comfortable with CRM, dialers, and evolving startup processes.
Leap
Leap is a fast-growing benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with numerous Fortune 500 companies and TPAs, with a startup culture focused on impact, innovation, and real value for patients and employers.