New Member Engagement Coordinator
Benefits
Unlimited PTO
Similar Jobs
See allCall Center Representative
Urrly
US
Spanish
English
Customer Service
Medical Assistant (Scheduling & Member Outreach)
Unknown
US
Medical Terminology
Communication
Scheduling
Member Engagement Specialist (CST) - Bilingual, Spanish
Tuesday Health
US
Bilingual Spanish
Outreach
Customer Service
Virtual Client Support Receptionist
Partner Company
US
Customer Service
Communication
Active Listening
Bilingual Member Outreach & Award Qualification Virtual Assistant
Unknown
United States
Customer Service
CRM
Google Workspace
About the Role:
- Serve as the primary point of contact for clients and partner care coordinators during the service delivery process.
- Guide each member from first call through post-project satisfaction survey with warmth and urgency.
What You'll Do:
- Make high-volume outbound calls to schedule occupational therapy evaluations and keep members informed on project updates.
- Handle all inbound communication, document interactions accurately in CRM, and resolve questions or hand off with clear context.
- Respond to health plan partners with professional writing and uphold Jukebox Health's values.
What We Offer:
- Unlimited PTO plus 10 paid holidays and a remote-first team culture.
- Company-funded health, vision, and dental plans with HSA options.
- 401(k) immediately upon hire, new hire company equity, and a $1000 work-from-home stipend.
Jukebox Health
Jukebox Health partners with health plans to make homes safer for older adults and high-needs populations using technology and clinical networks. It is a fast-growing healthcare services company founded by experienced entrepreneurs and backed by top VCs.