Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Conduct patient screening calls and serve as the first point of contact for mental health and brain health services.
Coordinate care by scheduling appointments, navigating insurance coverage, and documenting interactions in EHR.
Collaborate with clinicians and care teams to support treatment planning, discharge, and patient follow-up.
Salma Health is transforming mental and neurological brain healthcare into a comprehensive, end-to-end system. We are a dedicated team working in a fast-paced, evolving clinical setting to deliver coordinated, compassionate care.
Take inbound calls from patients, providers, and members, handling everything from routine questions to emergent situations.
Support members with insurance needs, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
Provide 24/7 Triage Support and assign priority for a Registered Nurse to deliver health advice.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to deliver positive healthcare experiences and improve outcomes. For over 30 years, the company has combined clinical expertise with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust, opportunity, and accountability.
Support scheduling and reminder calls for Complex Care Navigators and collaborate with health plan clinicians.
Ensure proper documentation of patient contacts and assist with non-clinical operational tasks.
Deliver a patient-centered experience by answering patient calls and resolving escalated issues empathetically.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Their interdisciplinary care teams focus on alleviating symptoms and improving quality of life, and they pride themselves on a dynamic, inclusive, and mission-driven culture.
Handle inbound billing calls, escalations, and urgent member requests with empathy and accuracy.
Research and resolve billing concerns including insurance denials, payment discrepancies, and patient balances.
Partner with Revenue Cycle Management SMEs and support teams to document, escalate, and resolve cases.
Tia is transforming women's healthcare by integrating primary care, gynecology, mental health, dermatology, and wellness in person and virtually. Backed by Series D funding and trusted by over 120,000 women, Tia fosters a culture of excellence and continuous improvement.
Conduct high-volume outbound calls to schedule patients for services like mammograms, bone density screenings, and primary care visits.
Coordinate care end-to-end and connect patients to community resources addressing social determinants of health barriers.
Manage multiple workflows with accurate documentation and collaborate across teams to ensure seamless patient experiences.
Sprinter Health is building the clinical and technological infrastructure to expand access to healthcare by delivering care at home powered by technology. They are a rapidly growing team backed by prominent VCs and led by former executives from Google, Facebook, LabCorp, and Disney, with a culture that values flexibility, humility, and humor.
Conduct patient outreach and engagement via text and phone for chronic care management patients.
Document patient interactions and ensure compliance with Medicare CCM billing requirements.
Coordinate care between patients, providers, and healthcare partners, supporting care transitions and referrals.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. They are committed to improving outcomes and quality of life for patients with kidney disease while fostering an innovative, evolving environment for employees.
Conduct outbound calls to members to schedule Annual Wellness Visits, preventive screenings, and primary care consultations.
Educate members about available healthcare benefits and the importance of completing recommended visits.
Coordinate with provider offices and internal teams to secure appointment availability and maintain accurate documentation.
This company provides population health and care coordination programs, helping members access preventive and primary care services. The team operates as a remote, performance-driven call-center environment focused on member outreach and appointment scheduling.
Identify and assess high-acuity patients who need more than virtual outpatient therapy.
Build and execute individualized transition-of-care plans, connecting patients to the right level of care.
Coordinate referrals, schedule appointments, and confirm patients arrive at their next step.
Sailor Health is building a new care model for aging by combining behavioral health, healthcare advocacy, wellness classes, and AI care agents into a virtual platform, and partners with Medicare to make care accessible to older adults nationwide. The collaborative, mission-driven team is focused on real patient impact.
Serve as the first point of contact for patients in person and by phone, delivering excellent customer service.
Process new orders, verify insurance, obtain authorizations, and gather documentation for accurate billing.
Perform data entry, collect payments, and make outbound satisfaction calls to patients and referrals.
Accendra Health makes essential healthcare products and services accessible outside traditional settings. With over 6,000 teammates in 250+ locations under Apria and Byram Healthcare, it offers meaningful work focused on personalized, long-term care.
Address patient and DPOA inquiries via phone and patient portal, and assist with scheduling follow-up appointments.
Manage electronic health records, maintain patient rosters, and facilitate provider orders and prior authorizations.
Collaborate with the Curana interdisciplinary care team and handle incoming calls professionally.
Curana Health is a national leader in value-based care for senior living, offering on-site primary care and Medicare Advantage plans. Founded in 2021, it has grown to serve 200,000+ seniors in 1,500+ communities, with a team of 1,000+ clinicians and staff, ranking #147 on the Inc. 5000.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Act as the first point of contact for inbound calls, meeting service level targets and escalating clinical red flags per protocol.
Own direct referrals end to end, completing intake and documentation before handing off to the outreach team.
Work Monday-Friday 8:30-5pm EST with occasional evenings/weekends; bilingual English/Spanish required.
Vynca provides comprehensive care for individuals with complex needs, with a mission to deliver more quality days at home. It is a close-knit, mission-driven team guided by values of Excellence, Compassion, Curiosity, and Integrity.
Communicate with patients regarding appointments, treatment plans, and follow-ups.
Coordinate patient care between providers, specialists, and insurance companies.
Maintain accurate and confidential patient records in EHR/EMR systems.
SnappyCX provides remote clinical care coordination and administrative support to U.S.-based healthcare practices. The company values independence and professionalism, with a small, distributed team focused on HIPAA compliance and patient-centered care.
Build trusting relationships with Medicare patients and guide them through their care journey remotely.
Develop comprehensive patient care plans that address social determinants of health like food, transportation, and home support.
Coordinate with providers, conduct weekly follow-ups, and connect patients to community resources.
Aviator Health is on a mission to transform how families navigate the healthcare system by providing every senior citizen with a personal healthcare assistant. The company connects patients with dedicated advocates to coordinate care and reduce the complexity of managing chronic illness.
Provide warm client interactions, manage phone triage, and schedule/reschedule appointments.
Collect insurance information, verify benefits, and manage copays and payment balances.
Answer client questions and stay organized in a fast-paced, collaborative environment.
Diana Health is a network of modern women's health practices partnering with hospitals to reimagine maternity and women's healthcare. Our interdisciplinary team shares a commitment to transform women's health and fosters a collaborative, growth-oriented culture.
Provide education and self-management support based on the patient's unique learning style, and coordinate care as an advocate and resource.
Conduct comprehensive assessments of medical, behavioral, pharmaceutical, and social needs, and collaborate with the care team to design care plans.
Support population health initiatives and measure quality outcomes to reduce unnecessary utilization and improve patient health.
Aledade PBC empowers independent primary care by creating value-based contracts and flipping the script on fee-for-service. Founded in 2014, it is the largest network of independent primary care in the country, with a remote-first, collaborative, and inclusive culture.
Conduct high-volume inbound and outbound patient outreach to educate, engage, and enroll eligible patients.
Explain the value of care management programs and build rapport to address questions and enrollment objections.
Document patient interactions accurately and collaborate with care teams to ensure continuity of care.
Jaan Health is an AI-based care management company that helps healthcare providers deliver proactive care through its Phamily platform. It is a fast-growing, early-stage company with a smart, humble, and collaborative team focused on improving healthcare.
Provide virtual biopsychosocial support and care coordination to older adults and family caregivers navigating chronic and serious illnesses.
Develop personalized, culturally responsive care plans, connect families to community resources, and advocate within health and social systems.
Collaborate with a transdisciplinary team including MDs, neuropsychologists, nurse practitioners, and social workers to ensure continuity of care.
Nolia Health is a healthcare startup that provides personalized, clinically-supported, virtual-first services for older adults and their family caregivers. As an early-stage company, it fosters a caring, inclusive culture where many team members have lived experience as family caregivers.
Provide clinical support to providers, including virtual patient rooming, history collection, and visit preparation for neurology appointments.
Perform standardized clinical assessments, review medical records, and coordinate testing, referrals, and communication with care teams.
Help patients navigate insurance, billing, and treatment requirements while escalating urgent concerns to providers.
This partner company provides coordinated virtual care for patients with complex neurological conditions. The culture is collaborative, fast-moving, and remote-first, focused on making a meaningful impact in healthcare.