Own claims tracking, provider activation support, and reporting to keep field teams focused on provider relationships.
Monitor payment exceptions, contract signature workflows, and activation milestones, routing escalations to appropriate internal stakeholders.
Maintain dashboards and tracking tools to ensure accurate, on-time reporting and smooth operational handoffs.
Counterpart Health develops Counterpart Assistant, an AI-enabled clinical tool that supports primary care physicians in diagnosing and managing chronic conditions. It is a subsidiary of Clover Health with a remote-first culture and a team focused on value-based care.
Manage administrative and scheduling support for the CareMind Inpatient practice, including provider onboarding, training, and credentialing.
Develop staffing models, create 90-day schedules, and coordinate with payroll for accurate provider pay.
Track provider PTO, oversee FPPE/OPPE reviews, and ensure performance against outcome measures.
CareMind Health is a captive clinical services entity of Mindoula Health and a national provider of virtual psychiatry and behavioral health care. We are a patient-centered team focused on supporting mental health and delivering comprehensive solutions for hospitals and partners.
Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Serve as primary operational contact for providers, troubleshooting EHR and scheduling platform issues.
Coordinate provider onboarding, offboarding, and documentation workflows for efficient clinical operations.
Manage month-end close reporting, track outstanding notes, and escalate clinical or billing issues to appropriate teams.
Marvin Behavioral Health is a healthcare company providing behavioral health services through a remote care model. The company values diversity and inclusion and supports its team with benefits such as unlimited PTO and equity.
Execute day-to-day provider enrollment, credentialing, and licensing tasks under the guidance of Specialists and Team Leads.
Accurately input, maintain, and update provider data across credentialing databases and internal systems.
Identify and escalate issues, discrepancies, or complex cases to the appropriate team member in a timely manner.
Allara is a comprehensive women’s health provider specializing in expert, longitudinal care for hormonal, metabolic, and reproductive health. It is one of the fastest-growing women’s health platforms in the U.S., with a mission-driven, collaborative culture focused on bridging gaps in healthcare.
Manage a large operations team supporting VA CCN Credentialing and Provider Data Loading.
Define operational strategy and align priorities with business goals for efficient, cost-effective infrastructure.
Collaborate across Provider teams and Humana Military to improve manual work, enhance data quality, and guide automation priorities.
Humana is a leading U.S. healthcare company offering insurance and healthcare services through its Humana Insurance and CenterWell brands. It is a large organization focused on improving health outcomes and supporting associates with competitive benefits.
Execute and quality-check cross-channel campaigns across email, direct mail, and SMS.
Support new client launches, campaign configurations, and operational readiness checks.
Maintain client content, process Do Not Contact requests, and improve QA controls.
Virta Health is on a mission to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care delivery. The company has raised over $350 million from top-tier investors and partners with health plans, employers, and government organizations, fostering a values-driven, remote-first culture.
Provide empathetic, high-touch support to patients by answering non-clinical questions and guiding them through their care experience.
Support providers with administrative tasks in the Care Center, triaging and resolving patient messages accurately and efficiently.
Partner with clinical, pharmacy, insurance, and operations teams to navigate complex patient situations and deliver clear next steps.
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services to help patients achieve their health goals. Since 2017, Ro has served millions of patients across the US and is consistently recognized as a top workplace in healthcare, earning honors from Fortune, Great Place to Work, and PEOPLE.
Address patient and DPOA inquiries via phone and patient portal, and assist with scheduling follow-up appointments.
Manage electronic health records, maintain patient rosters, and facilitate provider orders and prior authorizations.
Collaborate with the Curana interdisciplinary care team and handle incoming calls professionally.
Curana Health is a national leader in value-based care for senior living, offering on-site primary care and Medicare Advantage plans. Founded in 2021, it has grown to serve 200,000+ seniors in 1,500+ communities, with a team of 1,000+ clinicians and staff, ranking #147 on the Inc. 5000.
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Take inbound calls from patients, providers, and members, handling everything from routine questions to emergent situations.
Support members with insurance needs, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
Provide 24/7 Triage Support and assign priority for a Registered Nurse to deliver health advice.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to deliver positive healthcare experiences and improve outcomes. For over 30 years, the company has combined clinical expertise with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust, opportunity, and accountability.
Own the clinical schedule build on an 8-week cycle, including call-outs and PTO requests.
Configure sync visit availability and approve clinical payroll on a recurring cadence.
Support daily escalations, new-hire onboarding, and the Operations On-Call rotation.
Hey Jane is the first and largest virtual medication abortion provider in the US, offering discreet reproductive care via phone. They have served 150,000+ patients across 23 states and are scaling quickly, with an inclusive, mission-driven culture.
Own clinical scheduling on an eight-week cycle and manage provider coverage across multiple states.
Oversee payroll reviews, provider onboarding logistics, and vendor configurations across healthcare platforms.
Collaborate with clinical leadership to resolve escalations, streamline workflows, and build scalable operational processes.
A virtual healthcare organization focused on reproductive and sexual health. A growing, mission-driven team committed to accessible and equitable virtual care.
Owning client onboarding, operational support, and service delivery for assigned clients from go-live through steady state.
Managing delegated services including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing, ensuring compliance.
Tracking SLA performance, preparing report-outs, and serving as escalation owner for client operational issues.
Guidehealth is a data-powered healthcare company using AI and predictive analytics to make great healthcare affordable and improve patient outcomes. It is a physician-led, fully remote organization that values empathy, collaboration, and continuous learning.
Process referrals and prior authorizations, ensuring accurate and timely documentation.
Collaborate with clinical teams, physician offices, and insurance companies to resolve authorization issues.
Monitor denial reports, manage referral tracking, and communicate decisions to providers, staff, and patients.
Baystate Health is an integrated healthcare system serving western Massachusetts. With 12,000 employees and a community-focused culture, it includes five hospitals and offers career growth.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Partner with Customer Success to deliver measurable 340B outcomes for a portfolio of clients.
Lead implementations, manage timelines, and ensure consistent execution across client workflows.
Analyze data to surface trends, optimize referral capture, and drive client performance.
NuvemRx helps community health providers simplify pharmacy operations with software, intelligence, and expert support. It is a fast-growing, mission-driven company that values ownership, collaboration, integrity, and service.
Execute 80–100+ daily outreach touchpoints via phone, SMS, and email to connect with members and guide them through intake.
Strategically adapt outreach timing, channels, and messaging to build trust, handle objections, and persuade undecided members.
Own member relationships from first outreach through successful handoff to the Care team, ensuring accurate documentation and HIPAA compliance.
Leap is a fast-growing benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with numerous Fortune 500 companies and TPAs, with a startup culture focused on impact, innovation, and real value for patients and employers.
Coordinate insurance clearance for inpatient and outpatient services, verifying eligibility and benefits.
Review scheduled appointments, obtain authorizations, and document progress in EPIC.
Assist patients with payment options and refer uninsured patients for Medicaid or charity screening.
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. Nearly 29,000 healthcare professionals, researchers, and educators work within its family of organizations, fostering a collaborative and compassionate environment.
Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment operation across children, adult/senior, and pet care.
Lead and scale the Enterprise Operations team responsible for caregiver sourcing, vetting, network adequacy, and day-to-day fulfillment.
Drive operational KPIs like fill rate, time-to-match, member satisfaction, and cost-per-fulfillment while partnering with Product, Engineering, and Sales.
Care.com is an enterprise care technology company that helps employers provide care benefits such as backup child, adult, and pet care to reduce absenteeism and support a resilient workforce. It operates as the B2B division powering CareBenefits by Care.com and partners with Fortune 500 companies across industries.