Seasonal, Virtual Medical Assistant / Patient Advocate

About the Role:

• Patient Advocates are non-clinically licensed members of the patient's healthcare team, working alongside RNs and practitioners.
• They serve as the connection point between patients, providers, pharmacies, and insurance partners, helping patients navigate their care experience.

What You'll Do:

• Provide empathetic, high-touch support to patients, proactively helping them navigate their care experience.
• Support providers with non-clinical administrative tasks in the Care Center, including triaging and resolving patient messages.
• Investigate and resolve complex patient situations with clinical, pharmacy, insurance, and operational teams.

What You'll Bring:

• 1–2 years of experience in patient-facing administrative, healthcare, customer service, or operations roles.
• Strong written and verbal communication, problem-solving, and time management skills.
• Comfort with AI-based tools and LLM-generated content, plus experience with EHR systems preferred.

Compensation & Schedule:

• The hourly rate for this position is $28/hour.
• This is a full-time 6-month contract with 4x10 shifts, including a 30-minute unpaid lunch break.
• Medical benefits through an ICHRA and 401(k) with company match are offered.