Similar Jobs
See allNew Member Advocate (Manager Level)
Cofertility
US
Case Management
Communication
CRM
Senior Community Strategy Manager - New Hampshire
Unite Us
US
Customer Success
Community Engagement
Salesforce
Parent Support Specialist I
OpenEd
US
Customer Service
Communication
CRM
Enrollment Specialist
Cortica
US
Excel
Microsoft Word
Customer Service
New Member & Provider Care Specialist
Oscar Health
US
Customer Support
Healthcare
Communication
About the Role:
- Own the moment a family is referred to Marble, guiding them from referral to intake with speed, clarity, and empathy
- Manage a high-volume caseload and engage with families across multiple touchpoints
- Work closely with Growth, Product, and Engineering teams to unblock cases and strengthen processes
What You'll Do:
- Manage a caseload of referred families as their trusted point of contact
- Engage with families across phone, email, and other channels
- Collaborate with internal teams to improve workflows and tools
Who You Are:
- 3+ years of professional experience, ideally in a startup or high-growth environment
- Experienced in high-communication roles with structured phone or video conversations
- Builds trust quickly and works through complexity with calm and curiosity
Why Marble:
- Direct impact on kids' mental health access
- Greenfield opportunity to build from the ground up with leadership support
- Competitive compensation, benefits, and equity
Marble
Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform. They are an early-stage, fast-moving team focused on improving access to care for children.