Develop specialty-specific messaging that translates EngagedMD's value proposition into compelling clinical, financial, and operational benefits for fertility providers and buyers.
Identify and prioritize marketing opportunities, executing multi-channel campaigns that drive awareness, engagement, and pipeline growth.
Customize and maintain sales enablement materials for the Fertility vertical, including pitch decks, battlecards, sell sheets, and ROI calculators.
EngagedMD is a Patient Journey Management solution for specialty care that helps practices improve patient experience, reduce administrative burden, and convert more patients to care, faster. We're a mission-driven, collaborative team that values bold thinking, meaningful results, and continuous improvement.
Provide members with evidence-informed information and guidance on fertility topics.
Conduct one-on-one video sessions that educate and present options without diagnosing or directing care.
Collaborate with the Medical Experts team to deliver a consistent, high-quality member experience.
Carrot is the leading global fertility and family care platform that provides clinical guidance for members across 195 countries. Trusted by over a thousand employers and health plans, Carrot has a mission-driven culture focused on innovation and whole-person care.
Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Answer patient questions about treatment, logistics, and next steps.
Troubleshoot patient concerns related to shipping, refunds, scheduling, and care coordination.
Maintain accurate documentation in the EMR while adhering to HIPAA and privacy standards.
Hey Jane is a virtual reproductive and sexual health care provider offering medication abortion and related services. The company has helped over 100,000 patients through a team of board-certified doctors, advanced practice clinicians, nurses, and patient care advocates, with a focus on compassionate, judgment-free care.
Serve as a primary point of contact for member inquiries through phone, chat, and other channels, providing compassionate and efficient support.
Coordinate complex scheduling, care workflows, and urgent requests while partnering with clinical providers and operations teams.
Build trust through empathetic communication, accurate documentation, and thoughtful problem solving to ensure a seamless care experience.
Tia is building a new model for women's healthcare that integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. The company is a Series D venture-backed organization trusted by over 120,000 women across four markets, with a culture focused on excellence and continuous improvement.
Execute 80–100+ daily outreach touchpoints via phone, SMS, and email to connect with members and guide them through intake.
Strategically adapt outreach timing, channels, and messaging to build trust, handle objections, and persuade undecided members.
Own member relationships from first outreach through successful handoff to the Care team, ensuring accurate documentation and HIPAA compliance.
Leap is a fast-growing benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with numerous Fortune 500 companies and TPAs, with a startup culture focused on impact, innovation, and real value for patients and employers.
Lead and coach the Medical Office Assistant team, including Team Leads and Senior MOAs, through 1:1s, performance reviews, and development.
Manage day-to-day operations: schedules, coverage, queues, SLAs, escalations, and quality across 7-day extended hours.
Use data to forecast staffing, support launches, and optimize workflows to improve patient and provider experience.
Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, Felix is a fast-growing scale-up focused on making healthcare accessible and enjoyable for all Canadians.
Oversee all contracted specialty care roles including Doulas, RDs, and IBCLCs, ensuring documentation, credentialing, and compliance.
Lead contractor performance, charting audits, and invoice reviews while coordinating with LCE and regional managers.
Manage doula matching, active labor on-call coverage, and recruitment events to support member birth support.
Nadia Care is reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for expectant moms, especially those in underserved communities. Our team focuses on trust-based engagement and wrap-around support, leveraging technology to meet moms where they are. We are a hypergrowth startup with a collaborative and resilient culture.
Execute and quality-check cross-channel campaigns across email, direct mail, and SMS.
Support new client launches, campaign configurations, and operational readiness checks.
Maintain client content, process Do Not Contact requests, and improve QA controls.
Virta Health is on a mission to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care delivery. The company has raised over $350 million from top-tier investors and partners with health plans, employers, and government organizations, fostering a values-driven, remote-first culture.
Resolve complex issues impacting providers and members as a subject matter expert.
Manage a queue of assigned cases and communicate via calls, messages, and email.
Collaborate with production teams to improve the member and provider experience.
Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Serve as the primary point of contact for members through onboarding, ensuring they successfully establish their businesses.
Assist members with tax, accounting, payroll, and U.S. corporate structure questions using cross-functional resources.
Proactively send updates on key milestones and identify opportunities to improve the onboarding process.
Collective is a technology platform and team of trusted advisors helping businesses-of-one with incorporation, accounting, bookkeeping, and taxes. Backed by prominent investors, the company empowers self-employed people to focus on their passion, not paperwork.