Manage day-to-day operations and provide strategic direction for the Operations Team.
Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.
HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.
Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Manage a large operations team supporting VA CCN Credentialing and Provider Data Loading.
Define operational strategy and align priorities with business goals for efficient, cost-effective infrastructure.
Collaborate across Provider teams and Humana Military to improve manual work, enhance data quality, and guide automation priorities.
Humana is a leading U.S. healthcare company offering insurance and healthcare services through its Humana Insurance and CenterWell brands. It is a large organization focused on improving health outcomes and supporting associates with competitive benefits.
Manage administrative and scheduling support for the CareMind Inpatient practice, including provider onboarding, training, and credentialing.
Develop staffing models, create 90-day schedules, and coordinate with payroll for accurate provider pay.
Track provider PTO, oversee FPPE/OPPE reviews, and ensure performance against outcome measures.
CareMind Health is a captive clinical services entity of Mindoula Health and a national provider of virtual psychiatry and behavioral health care. We are a patient-centered team focused on supporting mental health and delivering comprehensive solutions for hospitals and partners.
Oversee remote patient access operations, including registration, insurance verification, prior authorizations, and scheduling, while meeting service-level agreements.
Lead and develop Patient Access Supervisors, using analytics and AI tools to improve productivity, quality, and operational visibility.
Collaborate with senior leadership and clients on implementations, escalations, and continuous improvement initiatives.
Our partner is a healthcare technology company focused on improving patient access through AI-powered tools and efficient operations. It is a fast-growing, collaborative environment committed to innovation and patient-centered care.
Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.
Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Lead operational testing and experiments for Care & Case Management and navigation teams, including AI calling and intake pilots.
Manage cross-functional projects, own daily and weekly business readouts, and drive Population Health margin initiatives.
Conduct deep-dive operational assessments, leverage AI productivity tools, and partner with product teams to improve outcomes.
Included Health is a healthcare company delivering integrated virtual care and navigation, with a mission to raise the standard of healthcare for everyone. It fosters a remote-first culture and is an equal opportunity employer.
Supervise a team of 10-15 direct reports and ensure high-quality enrollments and care management.
Provide clinical oversight, lead IDT meetings, and serve as an escalation point for complex cases.
Drive team performance to meet KPIs and collaborate with directors on process improvements.
Vynca provides comprehensive care for individuals with complex needs, focusing on more quality days at home. The company is a close-knit community guided by core values of Excellence, Compassion, Curiosity, and Integrity.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Lead a production-focused pod of Operations Analysts and Credentialing Specialists, owning day-to-day credentialing operations.
Drive team performance by monitoring speed, quality, and efficiency metrics, ensuring SLAs are consistently met.
Coach, mentor, and train team members, conducting daily standups and weekly performance reviews.
CertifyOS builds the data infrastructure for modern healthcare, automating provider licensing, credentialing, and network monitoring. It is backed by leading investors and values authenticity, accountability, collaboration, results, and openness to feedback.
Respond to service requests from internal and external customers accurately and on time.
Maintain case documentation with precision to keep records audit-ready.
Compile and distribute monthly reports and data summaries for leadership.
Personify Health offers a personalized health platform combining health plan administration, wellbeing solutions, and care navigation. The company serves employers and health plans with data-driven solutions, fostering a mission-driven culture focused on improving health outcomes.
Owning client onboarding, operational support, and service delivery for assigned clients from go-live through steady state.
Managing delegated services including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing, ensuring compliance.
Tracking SLA performance, preparing report-outs, and serving as escalation owner for client operational issues.
Guidehealth is a data-powered healthcare company using AI and predictive analytics to make great healthcare affordable and improve patient outcomes. It is a physician-led, fully remote organization that values empathy, collaboration, and continuous learning.
Support day-to-day ACO REACH & LEAD processes, including Zendesk communications and Monday.com solutions.
Generate actionable reports from Medicare data and build decks for performance meetings using Tableau and Snowflake.
Act as a thought partner and advisor for special projects and cross-functional CMMI initiatives.
Aledade PBC empowers independent primary care practices to thrive in value-based care via technology and contracts. Founded in 2014, it is the largest independent primary care network in the US, with a collaborative, inclusive, remote-first culture.
Provide empathetic, high-touch support to patients by answering non-clinical questions and guiding them through their care experience.
Support providers with administrative tasks in the Care Center, triaging and resolving patient messages accurately and efficiently.
Partner with clinical, pharmacy, insurance, and operations teams to navigate complex patient situations and deliver clear next steps.
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services to help patients achieve their health goals. Since 2017, Ro has served millions of patients across the US and is consistently recognized as a top workplace in healthcare, earning honors from Fortune, Great Place to Work, and PEOPLE.
Provide warm, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Work alongside AI tools, spot gaps, and help improve how patients are supported over time.
Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, it fosters an early-stage, mission-driven culture with a collaborative and high-performing team.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Lead multifunction healthcare cost-containment operations including NSA/IDR negotiation, provider data, client services, and Medicaid repricing.
Build KPI-driven management systems, scalable workflows, and technology roadmaps to improve quality and productivity.
Manage ~25 employees, establish controls, capacity models, and executive reporting while implementing AI and automation safeguards.
Reliant Health Partners is an innovative medical claims repricing service provider helping employers achieve maximum health plan savings. The company fosters a collaborative, inclusive workplace and values diverse perspectives.
Lead end-to-end payer enrollment operations for a large enterprise client, standing up teams and workflows from day one.
Manage delivery against SLAs, run performance reviews, and own the client relationship and escalations.
Drive automation and process improvements, own account economics, and scale to a portfolio of enterprise clients.
Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance for healthcare organizations. They are a fast-growing healthcare technology company backed by $130M in funding and recognized as a best place to work, on a mission to transform healthcare at scale.