Answer patient questions about treatment, logistics, and next steps while tracking patients through their care journey.
Troubleshoot shipping, refunds, scheduling, and care coordination issues, and document insurance eligibility.
Maintain accurate EMR documentation, adhere to HIPAA, and balance multiple priorities with high accuracy.
Hey Jane provides virtual reproductive and sexual health care, including medication abortion, through a discreet mobile platform. The in-house clinical care team has helped more than 100,000 patients, and the company is committed to equitable, judgment-free care.
Provide direct clinical support to patients undergoing medication abortion, including triage, assessment, and nursing guidance.
Deliver culturally responsive, evidence-based care through chat and virtual visits, ensuring patients feel heard and supported.
Navigate clinical protocols and regulatory requirements while working in a fast-paced, mission-driven startup environment.
Hey Jane provides safe, discreet medication abortion and other reproductive health services via telemedicine. They have helped over 100,000 patients and employ an in-house clinical care team of board certified doctors, clinicians, nurses, and patient care advocates.
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Address patient and DPOA inquiries via phone and patient portal, and assist with scheduling follow-up appointments.
Manage electronic health records, maintain patient rosters, and facilitate provider orders and prior authorizations.
Collaborate with the Curana interdisciplinary care team and handle incoming calls professionally.
Curana Health is a national leader in value-based care for senior living, offering on-site primary care and Medicare Advantage plans. Founded in 2021, it has grown to serve 200,000+ seniors in 1,500+ communities, with a team of 1,000+ clinicians and staff, ranking #147 on the Inc. 5000.
Conduct comprehensive virtual medical evaluations and prescribe medications.
Collaborate with a multidisciplinary care team to deliver high-quality, patient-centered care.
Maintain patient records, respond to messages, and ensure appointment availability.
Plume is a trans-founded healthcare company that provides gender-affirming hormone therapy and expanded clinical services. As a mission-driven startup with a small, heart-forward team, we offer an affirming and culturally inclusive work environment.
Answer inbound patient calls and manage appointment scheduling, rescheduling, and cancellations.
Register patients, update demographics, and maintain accurate records in EMR/EHR systems.
Verify insurance eligibility, handle patient communications, and follow HIPAA guidelines.
SnappyCX provides remote staffing solutions, connecting U.S. healthcare clients with experienced professionals in the Philippines. They focus on building a supportive remote work culture for their team.
Handle new-patient enquiries, appointment scheduling, confirmations, and waitlist management in Halaxy.
Coordinate referrals, medical-document follow-ups, day-surgery bookings, and outstanding accounts.
Communicate with patients, caregivers, and support workers; provide end-of-day handover and maintain confidentiality.
20four7VA is a virtual assistant agency connecting offshore independent contractors with clients worldwide, primarily in developed markets. It provides free training, constant support, and a vibrant community for its contractors.
Provide empathetic, high-touch support to patients by answering non-clinical questions and guiding them through their care experience.
Support providers with administrative tasks in the Care Center, triaging and resolving patient messages accurately and efficiently.
Partner with clinical, pharmacy, insurance, and operations teams to navigate complex patient situations and deliver clear next steps.
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services to help patients achieve their health goals. Since 2017, Ro has served millions of patients across the US and is consistently recognized as a top workplace in healthcare, earning honors from Fortune, Great Place to Work, and PEOPLE.
Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
Navigate multiple platforms simultaneously while upholding productivity and quality standards.
Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.
Provide virtual care through video consultations and asynchronous messaging for Maven members.
Partner with Maven's Care Advocate team to coordinate member needs and referrals.
Moderate member community and champion Maven's unique care model with culturally humble care.
Maven is the world's largest virtual clinic for women and families, offering clinical, emotional, and financial support on one platform. It has been recognized as a top workplace in healthcare and innovation, including FORTUNE's #1 Best Workplace in Healthcare.
Own clinical scheduling on an eight-week cycle and manage provider coverage across multiple states.
Oversee payroll reviews, provider onboarding logistics, and vendor configurations across healthcare platforms.
Collaborate with clinical leadership to resolve escalations, streamline workflows, and build scalable operational processes.
A virtual healthcare organization focused on reproductive and sexual health. A growing, mission-driven team committed to accessible and equitable virtual care.
Provide warm client interactions, manage phone triage, and schedule/reschedule appointments.
Collect insurance information, verify benefits, and manage copays and payment balances.
Answer client questions and stay organized in a fast-paced, collaborative environment.
Diana Health is a network of modern women's health practices partnering with hospitals to reimagine maternity and women's healthcare. Our interdisciplinary team shares a commitment to transform women's health and fosters a collaborative, growth-oriented culture.
Serve as the first point of contact, greeting patients and handling inbound calls.
Verify insurance, update demographics, and register patients in EMR (EPIC).
Document patient concerns, triage messages, and escalate emergent issues promptly.
U.S. Urology Partners provides urology and specialty services, including surgery and cancer treatment. It has over 50 offices across the East Coast and Midwest, with values of compassion, collaboration, respect, and accountability.