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Responsibilities:
- Answer patient questions related to treatment, logistics, and next steps.
- Troubleshoot patient concerns regarding shipping, refunds, scheduling, and care coordination.
- Track patients through their care journey and ensure timely follow-up.
Qualifications:
- Healthcare background with 1+ years of experience in abortion care.
- Strong communication, organization, triage, and problem-solving skills.
- Comfort with online tools and trauma-informed care.
Compensation & Schedule:
- Part-time: Friday and Saturday, 12:00pm - 10:00pm ET.
- Pay: $30-$33/hr with weekend differential.
About Hey Jane:
- Mission-driven team expanding access to reproductive health care.
- Remote-first culture with a diverse, inclusive clinical team.
Hey Jane
Hey Jane provides virtual reproductive and sexual health care, including medication abortion, through a discreet mobile platform. The in-house clinical care team has helped more than 100,000 patients, and the company is committed to equitable, judgment-free care.