Member Support Specialist
Remote regions
USBenefits
16w maternity
16w paternity
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About the Role:
- Guide new members through onboarding as their primary point of contact.
- Build trust through timely, clear, and professional communication.
What You'll Do:
- Manage inbound inquiries about product, process, taxes, and accounting via email and phone.
- Assist with tax, accounting, payroll, and U.S. corporate structure questions.
- Proactively send updates on key onboarding milestones.
What We Offer:
- Remote-friendly environment with flexibility to work from home.
- Comprehensive medical, dental, and vision coverage.
- Flexible PTO, 401k, equity, and 16 weeks paid parental leave.
Collective
Collective is a technology platform and team of trusted advisors helping businesses-of-one with incorporation, accounting, bookkeeping, and taxes. Backed by prominent investors, the company empowers self-employed people to focus on their passion, not paperwork.